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About the Role

Lead the operational performance and stability of Lion's enterprise applications landscape, acting as the senior escalation point for major application incidents while driving operational excellence across one of Australia's largest SAP environments.

Responsibilities

• Lead major application incidents across a portfolio of 300 enterprise applications, ensuring rapid resolution and clear communication with business stakeholders.
• Drive operational excellence by reducing repeat incidents, strengthening governance and holding managed service providers and technology vendors accountable for service outcomes.
• Partner with Product, Architecture, Engineering, Cyber Security and external partners to deliver a stable, scalable applications operating model.
• Provide technical leadership across SAP S/4HANA and integrated enterprise applications, coordinating specialist SMEs to resolve complex issues across the technology landscape.
• Support the transition towards a modern DevOps operating model while maintaining reliable business services throughout organisational change.
• Contribute to an on-call roster, providing leadership during critical application incidents when required.

Requirements

• Extensive experience supporting SAP S/4HANA within a large, complex enterprise production environment.
• Broad enterprise applications experience with the ability to understand system interdependencies, coordinate specialist SMEs and lead major incident resolution across multiple technologies.
• Proven experience managing major application incidents, driving root cause analysis and improving operational performance.
• Strong experience managing managed service providers and holding vendors accountable for service delivery outcomes.
• Excellent stakeholder management skills, with the ability to influence technical teams, business leaders and external partners.
• A hands-on, continuous improvement mindset with experience working across modern application operating models such as Agile and DevOps.

Skills

• SAP S/4HANA
• Enterprise Applications
• Major Incident Management
• Root Cause Analysis
• Operational Performance Improvement
• Managed Service Provider Management
• Vendor Management
• Stakeholder Management
• Agile
• DevOps

Location

• Australia

Work Type

• Full-time
• Fixed-term contract

Experience Level

• Senior

Salary/Compensations

• Competitive salary

Benefits

• Growth opportunities
• Inclusive culture
• Flexibility
• Wellbeing support
• Onsite bar
• Access to events and experiences
• Sustainability commitment
• Working on iconic brands

About the Company

• Lion brews, markets and delivers some of Australia and New Zealand's most loved brands.
• We are building a culture where people can grow, belong and make a real impact.
• We are committed to sustainability and doing the right thing for our communities and the planet.