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About the Role

Drive the development and delivery of strategic priorities and transformation initiatives across Alter Domus' global Client Delivery organization. Play a key role in translating the long-term plan into practical initiatives, driving operational excellence, business transformation, process optimization, and service delivery enhancements. Identify new opportunities for strategic innovation and improvement, develop pragmatic solutions, stand up new processes and capabilities, and build business cases to support decision-making.

Responsibilities

Drive the development, definition, prioritization, and implementation of strategic initiatives and transformation programmes across the global Client Delivery organization.
Engage and lead cross-functional working teams to build aligned objectives and proposals, focusing on operational efficiency, scalability, and service excellence.
Influence senior stakeholders across Client Delivery, Technology, Product, Finance, and Lines of Business to build alignment, secure sponsorship, and drive execution of strategic priorities.
Work closely with operational teams, finance, and other SMEs to develop robust business cases for proposed initiatives to drive prioritisation, secure resources and ensure alignment to our long-term plan.
Conduct and translate analysis (quantitative & qualitative) into recommendations to inform and lead strategic decision-making and operational improvements.
Lead operating model enhancement, process standardization, and continuous improvement initiatives across delivery locations.
Manage timely and high-quality delivery of projects.
Monitor progress against agreed objectives and escalate issues where appropriate.
Navigate complex stakeholder environments and drive alignment across competing priorities, functions, and geographies.
Build constructive, collaborative relationships with relevant stakeholders and delivery partners to ensure high-quality, aligned outcomes.
Identify clear value creation opportunities for applying AI, automation, technology or data to drive operational efficiency, quality, client experience, or new business.
Partner with operational and technology teams to shape and scope these initiatives.
Design and drive adoption of new tools, technologies, and ways of working across the organization.
Spearhead data-driven decision-making through building quantitative analyses.
Analyse operational data to identify trends, performance gaps, and improvement opportunities to synthesise insights that shape our future efforts.
Ensure that all transformation programmes have clear KPIs, measurable outcomes and tracking mechanisms defined as part of the project plan.
Collect and monitor early outcomes to help steer direction.
Define and support governance frameworks that ensure effective oversight of strategic initiatives and transformation programmes.
Ensure initiatives are in compliance with internal policies, regulatory obligations, and client service commitments.
Identify potential risks and support the implementation of mitigation plans.
Promote a culture of risk awareness, accountability, and continuous improvement.
Support the organization's commitment to Environmental, Social and Governance (ESG) standards.

Requirements

8–12 years of experience in strategy, transformation, operations, programme management, consulting, or a related field.
Experience leading or supporting cross-functional projects and business transformation initiatives.
Strong analytical, problem-solving, and strategic thinking capabilities.
Experience within the Fund Services, Financial Services, Asset Servicing, or related industry preferred.
Understanding of operational excellence, process improvement, and change management principles.
Strong self-organizing project management skills.
Experience working with data, metrics, and performance reporting.
Understanding of AI, automation, and technology-enabled transformation initiatives is advantageous.
Excellent communication and interpersonal skills with the ability to work effectively across multiple cultures and geographies.
Experience engaging multi-level stakeholders and navigating complex organizational dynamics.
Willingness to travel internationally as required.
Strong intellectual curiosity and a continuous improvement mindset.
Collaborative team player with the ability to build effective working relationships across functions and geographies.
Strong interpersonal and influencing skills with the ability to navigate complexity and drive alignment.
Comfortable working in a dynamic, fast-paced and evolving environment.
Demonstrates sound judgement, accountability, and attention to detail.
Excellent problem-solving and analytical capabilities.
Learning agile with an openness to new ideas, technologies, and ways of working.
Strong commitment to integrity, ethics, compliance, and risk management.
Self-motivated with the ability to manage competing priorities effectively.
Able to communicate confidently and professionally with stakeholders at varying levels of the organization.
Highly effective at influencing and aligning diverse stakeholder groups around a common vision and set of priorities.

Skills

Strategy
Transformation
Operations
Programme Management
Consulting
Cross-functional project leadership
Business transformation
Analytical skills
Problem-solving
Strategic thinking
Fund Services
Financial Services
Asset Servicing
Operational excellence
Process improvement
Change management
Project management
Data analysis
Performance reporting
AI
Automation
Technology-enabled transformation
Communication skills
Interpersonal skills
Stakeholder engagement
Change management
Risk management

Location

Global

Work Type

Hybrid

Experience Level

8-12 years

Benefits

Alter Domus Academy offers six learning zones for every stage of your career.
Resources tailored to ambitions and resources from LinkedIn Learning.
Support for professional accreditations such as ACCA and study leave.
Flexible arrangements.
Generous holidays.
An additional day off for your birthday.
Continuous mentoring along your career progression.
Active sports, events and social committees across our offices.
24/7 support available from our Employee Assistance Program.
The opportunity to invest in our growth and success through our Employee Share Plan.
Additional local benefits depending on your location.

About the Company

Alter Domus is a world-leading provider of integrated solutions for the alternative investment industry.
Home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions.
Deep understanding of what it takes to succeed in alternatives.
Believes in being different in what we do, how we work, and how we enable and develop our people.
An organization where you progress on merit, can speak openly, and will be supported along whichever path you choose to take.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.