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About the Role
Be the calm voice claimants rely on to get their lives back on track. The Claims Technician is a technical assistant role, designed to support the Loss Adjuster throughout the handling of the claims. You'll be the first point of contact, guiding customers through the claims process. Each day brings a new puzzle: deciphering details, recommending settlements, and collaborating with contractors to get things fixed. The role requires both empathy and initiative – clear communication helps customer’s feel supported, while independent thinking keeps claims moving forward.
Responsibilities
- Support the Loss Adjuster throughout the handling of the claims.
- Act as the first point of contact for customers, guiding them through the claims process.
- Decipher claim details.
- Recommend claim settlements.
- Collaborate with contractors to resolve issues.
- Explain complex details clearly.
- Negotiate fair settlements for all parties.
Requirements
- Experience in managing property claims: Previous experience in a claims environment is essential.
- Excellent communication skills: You'll speak with and write to policyholders, insurers, contractors, and more.
- Conscientious and hard working to achieve required results.
- Flexible and adaptable during times of high volumes.
Skills
- Property claims management
- Claims handling
- Communication (written and verbal)
- Negotiation
- Problem-solving
- Initiative
- Empathy
- Organization
Location
- London
Work Type
- Permanent
- Flexible working from office or home
Experience Level
- Not specified
Education Level
- Opportunity to earn a Chartered Institute of Loss Adjusters' Cert CILA qualification
Salary/Compensations
- Competitive salary taking into account skills, experience and qualifications
Benefits
- Comprehensive training
- Professional development towards Cert CILA qualification
- Self Invested Personal Pension Scheme (SIPP)
- 25 days holiday plus bank holidays
- Private healthcare plan (including pre-existing conditions)
- Life assurance
- Employee assistance programme
- Group Income Protection
- Voluntary flexible benefits (green car scheme, travel insurance, dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications)
- Discounts on various products and services
About the Company
- Sedgwick is a company where colleagues work every day for people around the world who are facing the unexpected.
- Sedgwick offers a caring culture and work-life balance.
- Sedgwick provides a pivotal role in shaping the insurance industry.
- Sedgwick works behind the scenes for UK's most trusted insurance brands, resolving millions of claims annually.
- Sedgwick University is a proprietary offering and the most comprehensive training and development program in the industry with over 15,000 courses on demand.
- Sedgwick is a community passionate about making a difference, where every role contributes to protecting people and businesses.
- This is an opportunity to shape the future of insurance.
Equal Opportunity
- Zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.