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About the Role
We are seeking a proactive Concierge to join our dynamic team in London, focused on delivering outstanding customer service and making a positive impact on residents' daily lives. This role is ideal for individuals committed to high standards and efficient issue resolution.
Responsibilities
- Greet residents and visitors warmly and assist with queries and maintenance requests.
- Address issues promptly, including maintenance and emergencies, and escalate concerns as needed.
- Maintain building safety by conducting site walk-arounds, checking IDs, and monitoring CCTV.
- Handle and record resident deliveries, ensuring smooth communication and pickup.
- Keep the concierge area and lobby presentable.
- Perform safety checks, including H&S hazards during patrols, and assist with fire alarm, emergency lighting, and smoke vent testing.
- Provide local area advice and recommendations to residents.
Requirements
- Experience as a concierge is a plus.
- A strong customer service or security background is valued.
- Excellent communication skills, both written and verbal.
- Health & safety qualifications are advantageous but not essential.
- A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.
Skills
- Customer service
- Security
- Communication (written and verbal)
- Health & Safety
- Problem-solving
- Attention to detail
Location
- London, SE1
Work Type
- Full-time
- Fixed Term Contract
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- £31,065
Benefits
- 24 Days Annual leave (Pro-Rata'd)
- Cycle to Work Scheme
- MediCash
- SmartHealth – Online health services
- Eye Care Vouchers
- Perkbox Rewards
- Company Social Events
- Pension Plan
About the Company
- Not specified
Equal Opportunity
- Not specified