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About the Role

The Senior Event Technology Manager leads the strategy, implementation, and management of event technology solutions across virtual, hybrid, and in-person programs. This role consults with clients on best practices, advises on user experience, and oversees the development of registration platforms, event apps, and related digital tools. They provide leadership and support to the Event Technology team, ensuring seamless execution from pre-event planning through onsite delivery, while managing vendor relationships and staying ahead of emerging trends.

Responsibilities

Consult with clients on Event Technology best practices and platforms recommendations
Keep up-to-date on all emerging technologies, popular culture and trends and ensure team members are kept informed as well
Advise and support Event Technology team members for all things Event Tech including pre-event and on-site support during execution
Advise on user experience of all pre-event and onsite registration for both virtual and in- person events
Implementation and project management of event registration websites, app builds and all technological aspects of our events
Management of room blocks and coordination with hotels
Database Management: ensure consistency of information and generating lists upon request
Manage client event communications such as save-the-dates, invitations, registration, confirmations, etc.
Reporting (response rates / new implications) and analytics and surveys
Print name badges, tent cards, place cards, departure notices, email confirmations, etc. where appropriate.
Manage relationships with technology suppliers
Manage, develop, mentor, and provide feedback to direct reports on an on-going basis
Oversee workload of team ensuring day-to-day understanding of capacity/pressure points and assisting/offering guidance on events where required
Responsible for workflow and capacity management; flagging when scalable resources are needed
Manage PTO schedules, coordinate team presence in office to ensure ample coverage, and review all T&E reports
Provide input/feedback on big picture opportunities, issues, and challenges within the organization
Manage and promote communications to all team members to ensure maximum efficiency
Be aware of and manage any problems or issues which negatively affect productivity
Partner with FIRST People & Culture team and/or VP, Event Technology on all company initiatives, recruiting, and employee relations matters
Lead and motivate the team to work efficiently
Ensure the team is providing value for money to clients and seeking value adds where possible
Encourage and motivate the team to be knowledgeable of best practices and be proactive with ideas and creative solutions
Ensure team adheres to standard operating procedures and compliance processes in addition to maintaining comprehensive event files and keeping precise records to ensure smooth transition between team members if necessary
Lead the team by example encouraging a happy and positive atmosphere

Requirements

8-10 years’ related experience in Data Management and Event Technology including entry level meeting planning and coordination
Highly motivated, able to work independently
Exhibit strong work ethic, patience and a winning attitude
Flexible and willing to work outside normal business hours (evenings, weekends) and travel when required

Skills

Expert knowledge of Cvent
Strong proficiency with Microsoft Excel
Strong proficiency with registration website platforms such Splash, Certain, Aventri, Eventbrite other registration website platforms
Experience with virtual meeting and event platforms such as GlobalMeet / TalkPoint, Zoom, WebEx, SpotMe, Concise Chime, Inconf, vFairs or other virtual meeting and event platforms
Experience with on-demand badge printing, RFID, session scanning and lead generation
Experience in integrating customer relationship management software, such as Marketo, Salesforce, Dealcloud with event registration management systems such as Cvent
Proficient programming skills such as computer coding (HTML, CSS and/or JavaScript)
Strong oral and written communication skills

Location

London
New York
Singapore

Work Type

Full-time

Experience Level

Senior

Benefits

Private Medical Insurance with BUPA from day one
28 Days Annual Leave PLUS Bank Holidays
Personal Volunteer Day
20 Days of Sick Pay each Year
Enhanced Parental Leave (Maternity & Paternity)
Wellness Stipend
Complimentary access to Headspace, Rocket Lawyer & Maven
Life Insurance
Employee Assistance Program (EAP)
Cycle to Work Scheme
Season Ticket Loan
Mobile Phone Allowance
Pension Scheme Enhancements
Discretionary Bonus Structure

About the Company

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services.
For 30 years, we have utilised three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.
Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specialising in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors.
Consistently recognised for excellence, recent honours include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.
With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

Equal Opportunity

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.
FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics.
If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.