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About the Role
As a Housekeeping Team Member, you will play a key role in ensuring memorable guest experiences by maintaining high standards of cleanliness and hospitality at YHA London St Pauls.
Responsibilities
- Clean and prepare bedrooms between guest departures and arrivals
- Maintain the cleanliness of shower and toilet areas
- Keep all areas of the hostel clean and tidy
- Undertake housekeeping tasks to maintain consistent cleanliness standards
- Comply with requirements for the use and storage of cleaning products
- Report faults or damage to the hostel management team
- Sort and distribute used and unused linen
Requirements
- Experience working face-to-face with customers
- Excellent timekeeping and flexibility to cover different shifts
- Ability to manage varying pressures and prioritize tasks
- Knowledge and understanding of YHA's core purpose
- Demonstration of YHA HEART values
- Ability to perform physically demanding tasks, including working with bunk beds
Skills
- Customer service
- Teamwork
- Basic IT skills including Microsoft Office, Word, Outlook, and Excel
Location
- 36 Carter Lane, London, EC4V 5AB
Work Type
- Fixed term
- Flexible contract
- Minimum 20 hours per week
Experience Level
- Experience in hospitality or customer service is desirable
Salary/Compensations
- £12.71 per hour plus £1.20 per hour Local Living Allowance
Benefits
- 10 nights free hostel stays per year for you and up to 3 friends or family
- Access to YHA’s staff discount and cash back portal
- Free YHA Membership each year
- Access to support via Employee Assistance Program
About the Company
- YHA is a social enterprise with a mission to enrich the lives of all, especially young people, by providing hostel stays and experiences that improve physical health, mental wellbeing, and life skills.
Equal Opportunity
- YHA values lived experiences and welcomes applicants from all backgrounds, providing an inclusive workplace.