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About the Role

As a Reception Team Member, you'll play a key role in making our guests' experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.

Responsibilities

• Providing great customer service to all our customers, members and guests
• Maintaining a welcoming space - keeping our reception area tidy and inviting for everyone who walks through our doors
• Working on reception, offering insights about the hostel and the local area. Ensuring every guest feels informed and welcomed
• Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service

Requirements

• Experience of working face to face with customers
• Experience of working in a team – can help others to achieve a common goal
• Excellent timekeeping, with flexibility to cover different shifts – punctual, can work to deadlines
• Ability to manage varying pressures, include peaks in workload demands – can prioritise, able to deal with conflicting duties
• Knowledge and understanding of the core purpose of YHA – what YHA does and how we do it
• Demonstration of our HEART values – they’re part of everything we do, and we look for people who bring them to life in their everyday work
• All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to.

Skills

• Customer service
• Teamwork
• Timekeeping
• Flexibility
• Ability to manage varying pressures
• Prioritization
• Ability to deal with conflicting duties

Location

• YHA London St Pauls, 36 Carter Lane, London, EC4V 5AB

Work Type

• Fixed term
• Flexible contract
• Minimum 25 hours per week

Salary/Compensations

• £12.71 per hour plus £1.20 per hour Local Living Allowance

Benefits

• 10 nights free hostel stays per year for you and up to 3 friends or family
• Access to YHA’s staff discount and cash back portal
• Free YHA Membership each year
• Access to support via our Employee Assistance Program

About the Company

• YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.

Equal Opportunity

• At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds. For more information about how we are creating an inclusive workplace please visit our jobs website.