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About the Role

The Account Director will sit within the Global Family team, presenting the opportunity to work with major brands and lead successful Gen A targeted promotions globally. The role involves leading global programs with expert teams specializing in toy design, production, retail campaign ideation, digital retail, gamification, and packaging.

Responsibilities

• Deliver best-in-class marketing and family-centric campaigns for McDonald's Happy Meal.
• Lead and oversee the development of key marketing calendar events.
• Provide a considered point of view on all created work.
• Collaborate with clients and partners to uncover business issues and develop strategies for market-leading campaigns.
• Develop strong relationships with clients, partners, and colleagues.
• Get the best out of diverse teams by building strong connections and an excellent reputation.
• Manage multiple projects simultaneously with numerous stakeholders.
• Oversee ongoing account management, including client expectations, objectives, and timelines.
• Ensure the overall quality of work on the account, delivering against client objectives on time and within budget.
• Coach and develop a team of account handlers.
• Be accountable for the profitability and growth of the account.
• Implement processes to identify areas for refinement.
• Coach, involve, and inspire the growth and development of junior agency employees.
• Understand client business dynamics, strategies, and drivers to inform responses to briefs.
• Demonstrate accountability for agency performance and flawless execution.
• Champion professionalism and rigor, ensuring consistent and excellent team delivery.
• Maintain high levels of client satisfaction and promptly address challenges.
• Negotiate win-win compromises with clients on behalf of team members.
• Conduct meaningful reviews of presented work, understanding feedback to advise on the best course of action.

Requirements

• Experienced managing multiple projects at one time, with numerous stakeholders.
• Confident, articulate presenter able to lead and steer meetings with varied groups of people.
• Demonstrated problem-solving attitude in leading programs.
• Experienced team lead, able to successfully coach and develop a team of account handlers.
• Adaptable and able to quickly learn complex processes.
• Understand the essential dynamics, strategies and drivers of their client’s business and apply this to our responses to brief.
• Always demonstrate accountability for agency performance and flawless execution.
• Champion professionalism and rigour across the agency, ensuring that the team delivers consistently and with excellence.
• Ensure high levels of client satisfaction are maintained and any challenges are approached promptly and successfully.
• Negotiate to create win-win compromises with your client on behalf of your team members where needed and train other in the team to do so in the future.
• Have meaningful reviews with the client of work presenting, demonstrating to the wider team the ability to get to the bottom of any feedback points that need to be actioned and understand the WHY to be able to advise on the best course of action.

Skills

• Project management
• Stakeholder management
• Presentation
• Meeting facilitation
• Problem-solving
• Account management
• Client relationship management
• Team leadership
• Coaching
• Financial accountability
• Process improvement
• Adaptability
• Learning agility
• Business acumen
• Negotiation
• Client feedback analysis

Location

• Remote

Work Type

• Hybrid

Experience Level

• Experienced

About the Company

• tms unites technology, marketing, and sourcing to drive transformational change for the world’s leading brands.
• With 1,200+ employees across 26 countries, tms offers solutions from inspiration and innovation to category management and delivery.
• Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, tms engages with over 110 million customers daily for clients including McDonald’s, T-Mobile, O2, Starbucks, and adidas.
• tms is a place where brilliant people are better together.
• Authenticity and diversity are critical elements of tms's business.
• tms fosters a culture of inclusion and belonging and aspires to be ever-evolving.