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About the Role

This is a full-time, branch-based opportunity working 35 hours per week, providing face-to-face support to customers. The role focuses on helping people through important moments by offering reassurance, guidance, and practical support, adapting to different customer needs, promoting digital services, and connecting customers with suitable products and services.

Responsibilities

• Providing face-to-face support to customers.
• Handling everyday banking tasks.
• Helping customers through important moments, offering reassurance, guidance, and practical support.
• Supporting customers through bereavement, fraud concerns, or assisting vulnerable customers.
• Building customer confidence with digital banking.
• Adapting to different customer needs.
• Promoting and supporting digital services.
• Helping customers use online and mobile banking independently.
• Recognizing opportunities to connect customers with the right products and services.
• Collaborating closely with colleagues to ensure customer needs are met.

Requirements

• A minimum of 12 months customer service experience.
• Ability to quickly build relationships to give customers a fantastic experience.
• Passion to put yourself in the customers' shoes, show empathy, acting with care and integrity.
• Commitment to deliver on promises and go above and beyond for customers.
• Genuine teammate, collaborating closely with colleagues.
• Flexibility to support adjustments in working hours.

Skills

• Customer service
• Empathy
• Integrity
• Collaboration
• Adaptability
• Digital banking support

Location

• Halifax
• Westfield Shopping Centre

Work Type

• Full-time
• Branch-based
• Flexible working

Experience Level

• Minimum of 12 months customer service experience required.

Salary/Compensations

• £32,330 - £32,330
• £32,330, increasing to £33,080 after 6 months

Benefits

• Generous pension contribution of up to 15%
• Annual performance-related bonus
• Private medical benefit with BUPA
• Share schemes
• Benefits adaptable to lifestyle, such as discounted shopping
• 22 days’ holiday (increases over time), with bank holidays on top
• Range of wellbeing initiatives
• Generous parental leave policies
• Full uniform provided

About the Company

• Lloyds Banking Group is driven by a clear purpose: to help Britain prosper.
• Colleagues are focused on making a difference to customers, businesses, and communities.
• Offers opportunities to learn, grow, and develop in shaping the financial services of the future.
• Committed to creating a values-led culture.
• Building a workforce that reflects the diversity of customers and communities.
• Building an inclusive workplace where colleagues can make a real difference.

Equal Opportunity

• Ambition to be the leading UK business for diversity, equity, and inclusion.
• Committed to creating an environment where everyone can thrive, learn, and develop.
• Disability confident employer.
• Encourages applications from individuals with relevant, transferable experience.