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About the Role

Aptia is seeking a talented Design Consultant to join their UK Communications Practice. This role is crucial in developing engaging, accessible, and impactful communications to help pension scheme members understand their benefits and make informed financial decisions. The consultant will collaborate with various teams to deliver high-quality member communications across multiple channels, combining creative thinking, technical design expertise, and audience engagement understanding.

Responsibilities

Creating and delivering high-quality design solutions across print and digital channels.
Translating client objectives into engaging communication concepts and visual designs.
Leading the design delivery of member communications from concept through to production.
Developing communication templates, design standards, and best-practice tools.
Supporting client onboarding and major change projects, including scheme transitions, GMP rectification, and pensions dashboard initiatives.
Using engagement data, feedback, and analytics to continuously improve communication effectiveness.
Ensuring all communications are accessible, inclusive, user-friendly, and compliant with regulatory requirements.
Managing relationships with external design agencies, printers, and suppliers.
Representing Aptia in client meetings and communication-related discussions.

Requirements

Previous experience in pensions, employee benefits, or financial services communications.
Outstanding graphic and communication design skills across digital and print media.
Experience designing communications for diverse audiences with varying levels of financial literacy.
Strong understanding of accessibility and inclusive design principles.
Experience creating personalized communications through data merging and dynamic content.
Expertise in digital engagement channels, including websites, portals, email campaigns, videos, animations, and webinars.
Ability to manage multiple projects simultaneously while working to tight deadlines.
Strong stakeholder management and communication skills.
A commercial mindset with a passion for developing innovative client solutions.
Understanding of pension administration processes and member communication requirements across different life stages (Desirable).
Experience working with pension trustees, employers, or pension administration providers (Desirable).

Skills

Graphic design
Communication design
Digital design
Print design
Audience engagement
Accessibility
Inclusive design
Data merging
Dynamic content
Website design
Portal design
Email campaign design
Video production
Animation production
Webinar production
Stakeholder management
Client relationship management
Project management
Creative thinking
Technical design expertise

Location

Work Type

Hybrid

About the Company

Aptia is a leading professional services firm focused on shaping the future of pensions, health, and insurance solutions.
They simplify complexity for businesses and individuals using cutting-edge technology and deep industry expertise.
Aptia operates in the US, UK, India, and Portugal, supporting over six million people and more than 1,100 clients.
Their strength lies in combining smart technology with expert teams to manage pensions, health, and insurance effectively.
The company focuses on innovation, accessibility, and client success.
Aptia invests heavily in learning and development and offers unique career paths.
Their values are Specialist, Responsive, and Thoughtful, guiding their business practices and team interactions.

Equal Opportunity

Aptia is committed to creating a diverse, inclusive, and equitable work environment.
They aim to foster an equitable and inclusive environment for all employees to flourish.
Aptia is an equal opportunity employer and seeks to attract and retain the best people without regard to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender, and sexual orientation.
They encourage individuals to reach out if any reasonable adjustments are needed for the recruitment process to ensure accessibility.