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About the Role
Salesforce is seeking an Enterprise Account Executive specializing in Agentforce Service to lead the transformation of German enterprises from traditional contact centers to the Agentic Enterprise. You will act as a strategic overlay to Core Account Executives, selling our AI and software platform designed for customer service domains.
Responsibilities
- Partner with Core AEs to identify opportunities where our platforms can revolutionize customer operations.
- Engage with Heads of Customer Service, IT, and HR, as well as C-Level executives, understanding their KPIs and how our software improves them.
- Articulate how our AI platform resolves routine cases autonomously and empowers human agents.
- Lead the sales cycle, coordinating Solution Engineers, Customer Success, and Partners to prove platform value and close business.
Requirements
- Fluent, business-level German and English are mandatory.
- Strong grasp of technology, systems, and AI models driving modern service operations.
- Ability to explain complex AI concepts in simple, impactful business terms.
- Thrive in a team setting and build trust with internal Core AEs to drive a joint strategy.
- Experience selling complex Customer Service, Contact Center, or ITSM/HR software solutions.
- Experience guiding Service Transformation projects or implementing Service platforms.
- Experience managing a Customer Service function or leading a strategic technology transformation project on the client side.
Skills
- SaaS Sales
- Consulting
- Customer Service Transformation
- AI Platform Sales
- Complex Deal Navigation
- Strategic Sales
Location
- Germany
Work Type
- Full-time
Experience Level
- Enterprise Account Executive
- SaaS Seller
- Transformation Consultant
- Industry Practitioner
Benefits
- Benefits and resources support balance and well-being.
- AI agents accelerate impact.
About the Company
- Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
- The company is leading workforce transformation in the agentic era.
- Mission: Helping German enterprises move from traditional contact centers to the Agentic Enterprise, where autonomous AI agents and humans work seamlessly together.
- Salesforce uses AI tools to help recruiters assess candidates, with humans making final hiring decisions.
Equal Opportunity
- Salesforce is an equal opportunity employer and maintains a policy of non-discrimination.
- Believes in equality for all and creating an inclusive, discrimination-free workplace.
- Assessment based on merit, competence, and qualifications without regard to protected characteristics.
- Policy applies to all aspects of employment, including recruiting, hiring, compensation, promotion, and termination.
- Recruiting, hiring, and promotion decisions are fair and based on merit.
- Warmly invites applications from individuals with severe disability status (Schwerbehinderung).
- Committed to equality, creating a workplace that reflects society, setting representation goals, and emphasizing accessibility and inclusion.
- Joined The Valuable 500 to champion disability inclusion in business leadership.