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About the Role
Mirakl Ads is seeking an Experienced Customer Success Consultant to support clients in launching and growing their advertising revenues, from strategy design to performance optimization. The role requires a driven, curious, and client-obsessed professional who thrives in fast-moving environments.
Responsibilities
- Lead clients from strategy to implementation, defining their Retail Media vision and Mirakl Ads roadmap.
- Design the right organizational setup and co-build a commercial action plan with key performance indicators (KPIs).
- Drive execution to ensure successful integration of Retail Media into the client's business.
- Deliver strategic recommendations at business reviews, presenting to client teams and C-levels.
- Share market insights and case studies to inspire performance and long-term growth.
- Design and implement KPI frameworks to monitor clients' advertising network performance.
- Continuously identify growth levers for clients' advertising networks.
- Support clients in the day-to-day optimization of their Mirakl Ads use, ensuring platform adoption and maximizing advertising revenues.
- Lead tailored workshops and training sessions for optimal onboarding and sustained platform mastery.
- Contribute to the continuous improvement and industrialization of Customer Success processes and tooling.
- Collaborate with BI teams to analyze client activity and monitor advertising network performance.
- Leverage AI tools and capabilities to enhance client value delivery and scale operations.
- Act internally as the voice of the Publisher, providing actionable insights to Sales, Customer Success, and Product teams.
- Stay ahead of market trends and competitive dynamics in the Retail Media industry.
- Translate market intelligence into strategic recommendations for clients and internal teams.
- Contribute vision in meetings with adtech partners to strengthen Mirakl's positioning.
- Support the growth of Mirakl's global Advertising Services initiative.
Requirements
- 3+ years of experience in retail media, the eCommerce industry, or in a consulting firm with strong exposure to digital advertising and/or marketplace ecosystems.
- Solid knowledge of eCommerce, marketplace, and online advertising.
- Strong understanding of adtech value chains.
- Excellent communication and presentation skills.
- Strong client-facing and project management skills.
- Highly business-driven with strong analytical skills.
- Thrives in dynamic environments.
- Eager to thrive in a scaling business environment.
- Willingness to travel internationally.
Skills
- Retail Media
- eCommerce
- Digital Advertising
- Marketplace Ecosystems
- Online Advertising
- Adtech Value Chains
- Communication
- Presentation
- Client-facing
- Project Management
- Business Analysis
- Analytical Skills
- Organizational Skills
- Attention to Detail
Location
- London
Work Type
- Full-time
Experience Level
- Experienced
Education Level
- Master's Degree in Business or Engineering
About the Company
- Founded in 2012, Mirakl is at the forefront of marketplace innovation, empowering businesses to compete in the platform economy.
- Mirakl's operating system includes an enterprise marketplace solution, AI-powered multichannel selling, retail media, and agentic commerce infrastructure.
- Mirakl helps a global ecosystem of 450+ marketplaces and a network of over 100k third-party marketplace sellers.
- Brands like Macy’s, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl.
- Mirakl has 750+ employees in 9 offices worldwide.
- Mirakl values teamwork, collaboration, action, efficiency, proactivity, excellence, knowledge sharing, continuous learning, and client success.
Equal Opportunity
- We welcome collaborators with their diverse perspectives and experiences to power us forward.
- Mirakl processes personal data to review and manage applications and consider profiles for future opportunities.
- Candidates can exercise their data protection rights.
- Mirakl may use Artificial Intelligence (AI) solutions to help streamline the hiring process, but all final hiring decisions are made by humans.