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About the Role

Drive sales, market share, and profitability for key accounts by building strong relationships, negotiating, optimizing product ranges, and executing shopper marketing strategies. Requires a deep understanding of omnichannel retail dynamics, strong analytical skills, and a passion for planning and delivering results.

Responsibilities

• Manage and nurture account relationships, serving as the primary point of contact for key accounts.
• Maintain full visibility of account P&L, driving sales, market share, and gross profit margin.
• Negotiate and implement effective omnichannel joint business plans.
• Execute and deliver comprehensive strategic plans to increase product placement, brand visibility, and sales.
• Lead negotiations for pricing, promotions, and product strategy.
• Leverage shopper insights, data, and customer behavior to develop actionable recommendations.
• Identify growth opportunities and mitigate risk through informed decision-making.
• Lead the range review process, analyzing assortment performance and identifying opportunities with optimized product ranges.
• Collaborate with internal teams (marketing, supply chain, retail field, visual merchandising) to ensure alignment and effective delivery of account objectives.
• Attend leadership business reviews to cascade results and priorities.
• Travel across the UK to meet with customers and attend business reviews.
• Leverage customer insights to optimize marketing spend and ROI.
• React to retail trends and customer behavior, maximizing opportunities across channels.
• Collaborate with marketing and visual merchandising to create and deliver best-in-class POS materials.
• Manage commercial negotiations on space and location in-store and online with retailers.
• Work with visual merchandising teams on new location opportunities and in-store improvements, understanding the capital expenditure process.
• Take responsibility for accurate sales forecasting, budgeting, and performance reporting.
• Use sales data and market insights to guide strategic decisions and optimize performance.
• Drive relevant customer service level improvements for accounts.

Requirements

• Proven track record in commercial/account management, ideally within the FMCG industry.
• Strong understanding of the UK beauty landscape.
• Excellent relationship-building and negotiation skills.
• Strong analytical skills and commercial acumen.
• Ability to work cross-functionally and influence key stakeholders.
• Self-motivated, results-driven & assertive.
• Ability to work at pace in an entrepreneurial environment.

Skills

• Omnichannel understanding
• Relationship building
• Negotiation
• Analytical skills
• Shopper marketing strategy
• Retail dynamics
• Sales forecasting
• Budgeting
• Performance reporting
• Customer insights
• Visual merchandising collaboration
• Commercial acumen

Location

• Head Office, London

Work Type

• Permanent - Full Time
• Hybrid working model (3 days office, 2 days home)
• Flexible working hours (core hours 10am - 4pm)

Experience Level

• Senior

Benefits

• 27 days holiday per year
• Additional day off for Birthday
• Generous Staff Discount on ELEMIS products and spa treatments
• Discounts on L'OCCITANE Group products
• Annual Bonus
• Excellent well-being policies (enhanced Maternity & Paternity, Income Protection, Life Assurance)
• Generous Holiday Allowance, increasing with length of service
• Company Pension Scheme
• Healthcare Cash Plan (with Dental)
• Employee Assistance Programme
• Cycle to Work Scheme
• Season Ticket Loan
• Length of Service Awards

About the Company

• ELEMIS is a beauty brand offering products and spa treatments.