Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Hub Leader is a senior front-line catering team member responsible for the safe and efficient operation of a designated concession or bar unit on matchdays and events. They act as the main point of contact within their area, ensuring excellent guest service, accurate stock control, and adherence to Club standards and legal requirements.

Responsibilities

• Oversee the full operation of a designated concession or bar unit from set-up to close-down.
• Attend pre-match/pre-event briefings and prepare the unit for service.
• Complete close-down duties and support final counts and cleaning.
• Liaise with the Concessions Supervisor and management team to ensure the smooth operation of the area.
• Deliver exceptional service to supporters and guests, including dealing with customer complaints and resolving issues in a professional manner.
• Promote product knowledge and upselling opportunities.
• Ensure accurate counting and control of food, beverages and disposables.
• Ensure stock is handled securely and replenished accurately throughout service.
• Monitor stock usage during the event and communicate shortages proactively.
• Record wastage, transfers and returns in accordance with training.
• Maintain regular communication with the Concessions Supervisor and management team.
• Communicate shortages, equipment failures and maintenance issues promptly.
• Escalate concerns proactively to minimise disruption to service.
• Lead by example while supporting, motivating, and developing team members.
• Ensure key information is effectively communicated to team members.
• Ensure food safety, hygiene and operational standards are maintained at all times.
• Ensure all required documentation is completed accurately and on time.
• Ensure licensing regulations are followed, with particular attention to Challenge 25 and protecting children from harm.
• Monitor the correct use of PPE, handwashing and food handling procedures.
• Ensure products are served to agreed specifications and brand standards.
• Support stock accuracy and waste reduction initiatives.
• Complete all paperwork accurately and within required timescales.
• Perform other duties and responsibilities as required by line manager.
• Uphold and promote the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.

Requirements

• Previous experience in hospitality, retail, catering, or other fast-paced customer-facing environments.
• Strong communication, leadership, and customer service skills.
• Ability to work independently, use initiative, and remain calm under pressure.
• Previous team leader or supervisory experience.
• Experience with EPOS systems, cash handling, and stock control.
• Availability to work evenings, weekends, and public holidays.
• Reliable, responsible, and professional, consistently leading by example.
• Positive and supportive, with the ability to motivate others and remain calm under pressure.
• Must undergo a comprehensive background check, Enhanced Disclosure and Barring Service (DBS).

Skills

• Communication
• Leadership
• Customer Service
• EPOS systems
• Cash handling
• Stock control

Location

• Selhurst Park Stadium, SE25 6PU

Work Type

• 0-hour
• Casual Contract
• Matchdays
• Events

Experience Level

• Senior
• Team leader or supervisory experience

Education Level

• Personal Licence Holder (desirable)

Salary/Compensations

• £13.15

About the Company

• Crystal Palace Football Club is a Premier League Football Club with over 160 years of history.
• The club operates across three sites: Selhurst Park Stadium, London office, and Training Ground/Academy.
• They offer an excellent atmosphere and culture for fans and employees.
• The company strives for excellence with high standards, professionalism, and a strong work ethic.
• They are committed to growth and diversification both on and off the pitch.

Equal Opportunity

• Crystal Palace Football Club is committed to Equality, Diversity & Inclusion, fostering an environment where all staff feel appreciated and welcomed.
• They promote good relations and practices towards different groups and are committed to promoting employment opportunities that celebrate diversity.
• The club aims to ensure everyone has an equal opportunity to engage with the club.
• As a Disability Confident Employer, they guarantee an interview to all disabled applicants who meet the essential criteria.
• Reasonable adjustments are available during the recruitment process.
• Crystal Palace Football Club is committed to safeguarding and ensuring the welfare and protection of children and vulnerable people.