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About the Role

Join us as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS), where you will play a key role in helping keep the justice system safe and secure. You will work as part of a team to deliver safe and secure escorting and custody services, ensuring detainee welfare at all times during court proceedings.

Responsibilities

• Escorting detainees within the court, including to courtrooms, cells, and facilities
• Supervising detainees during hearings to maintain safety and security
• Managing sensitive situations and maintaining strict confidentiality
• Supporting detainee welfare, including access to food, drink, and wellbeing checks
• Monitoring behaviour and responding to incidents or risks
• Conducting searches to maintain a secure environment
• Completing accurate records and documentation
• Working closely with court staff and partners to ensure smooth operations

Requirements

• Full UK driving licence (B/B1) (desirable)
• Reasonable fitness for the physical demands of the role
• Strong communication skills (written and verbal)
• Ability to stay calm and make decisions under pressure
• Confidence managing behaviour and de-escalating conflict
• Teamwork and the ability to follow processes accurately
• Professionalism, integrity, and respect for confidentiality
• Must have the right to work in the UK
• Visa must have at least two years remaining if applicable
• Must have at least one year's UK residency if applicable
• All colleagues share responsibility for safeguarding children and vulnerable adults and must complete the required training and follow our safeguarding policies.

Skills

• Communication skills
• Decision making
• Conflict de-escalation
• Teamwork
• Attention to detail
• Confidentiality

Location

• Queen Victoria St, London EC4N 4XY

Work Type

• Full-time
• Part-time (across full working days)
• Early and late shifts
• Flexibility essential

Experience Level

• Entry level (full training provided)

Salary/Compensations

• £27,318 (35hrs pw), rising to £28,277 from 1st September 2026
• Year 2: £29,193
• Year 3: £30,051
• Year 4: £30,935

Benefits

• Holidays: 20 days (rising to 25 after 7 years’ service) plus bank holidays (pro rata’d)
• Pension: Up to 6% contributory pension scheme (matched by Serco)
• Training and development: Structured induction (5½ weeks), ongoing learning, access to internal courses and qualifications, mentoring, and a strong focus on internal progression
• Health and wellbeing: Employee Assistance Programme (EAP), support from mental health charity MIND, Simply Health cash and dental plans, wellbeing resources, discount on membership at Serco-run gyms
• Discounts: Savings across major retailers and experiences, including Merlin attractions, cinema, leisure, retail, hospitality, mobile plans, and more

About the Company

• At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.
• We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services.
• We are innovators, committed to redesigning and improving public services for the benefit of everyone.
• By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks).
• Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Equal Opportunity

• At Serco, we see people first and foremost for their performance and potential.
• We are committed to building a diverse and inclusive organisation that supports the needs of all.
• As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.
• We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard.
• Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
• At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required).