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About the Role
As a Client Manager, you will manage and develop client relationships, ensuring exceptional service and value. You will act as the liaison between clients and operational teams, build relationships, lead meetings, and use data to support performance discussions. This client-facing role is ideal for someone who enjoys building relationships, presenting to stakeholders, and enhancing the client experience. You will collaborate with various teams to drive client retention, growth, and service excellence.
Responsibilities
- Manage and develop a portfolio of client relationships, ensuring high levels of service and client satisfaction.
- Act as the primary point of contact for assigned clients, building strong and trusted relationships.
- Lead client meetings, service reviews, presentations, and performance discussions.
- Collaborate with operational teams to ensure client requirements are understood and delivered effectively.
- Analyze and interpret reporting, MI, and performance data to provide meaningful insights and recommendations to clients.
- Identify opportunities to strengthen client relationships and support account growth through additional services and solutions.
- Support client retention activities and contribute to the achievement of business growth objectives.
- Maintain accurate client records and ensure data integrity within Salesforce and other systems.
- Support audits, governance activities, and contractual service delivery requirements.
- Build strong internal relationships across Operations, Business Development, and Client Services teams.
- Keep up to date with industry developments, market trends, and client-specific challenges.
- Represent Gallagher Bassett professionally at client meetings, networking events, and industry engagements.
- Contribute to continuous improvement initiatives and support wider Client Services projects when required.
Requirements
- Client relationship or account management experience within insurance, claims, TPA, broking, or a related industry.
- Strong communication, presentation, and stakeholder management skills.
- Experience analyzing and presenting performance data and MI.
- Commercial awareness and a client-focused mindset.
- Proficient in Microsoft PowerPoint and Excel.
- Full UK driving licence and willingness to travel.
- Eligible to work in the UK.
- Claims experience within Motor, Property, or Casualty, ideally in a TPA environment (desirable).
- Confident, relationship-focused, and professional.
- Strong presentation and networking skills.
- Organised, proactive, and able to work independently.
Skills
- Client relationship management
- Account management
- Communication
- Presentation
- Stakeholder management
- Data analysis
- MI analysis
- Microsoft PowerPoint
- Microsoft Excel
- Networking
Location
- Midlands
- London
Work Type
- Full-time
- Travel
Salary/Compensations
- Competitive compensation
Benefits
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact
About the Company
- Gallagher Bassett helps clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives.
- We are a team of fast-paced fixers, empathetic experts, and outcomes drivers.
- We are a team that shows up, stands together, and leads with purpose.
- Gallagher is dedicated to building an inclusive and authentic workplace.
- Gallagher is an affirmative action/equal opportunity employer.
Equal Opportunity
- Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)