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About the Role

The Partner Operations Manager will own and maintain key processes across the partner lifecycle, capture and improve data quality, and provide visibility into program and partner performance. This role serves as the subject matter expert for the partner technology stack, data and analytics foundations, and partner tools, leading the roadmap for analytics capabilities to support partner growth.

Responsibilities

• Manage operations for the Docusign Partner Program, maintaining Program content and field guide updates
• Coordinate a regular Program Governance Council and maintain proper reporting / tracking of Program requirements and benefits consumption
• Lead operations for our Build and Service Program Tracks
• Support build-out of SI solutions and solution play tracking / process in PSO
• Improve App Assurance (ISV solution) process and Services project tracking process
• Support development of an improved Build partner journey
• Provide Partner performance reporting and tracking
• Drive standardization and expansion of partner KPIs
• Ensure both internal and external audiences have consistent and repeatable reporting (including Customer usage reports)
• Drive improvements in partner account architecture
• Support requirements gathering and solution development for partner onboarding, support, and activation processes
• Oversee Partner compliance & agreement management (templates and repository)

Requirements

• 8+ years of relevant experience in a partner organization, GTM Operations, or Revenue Operations
• Experience defining, tracking and reporting on KPIs for partner programs, pipeline, revenue, and ROI
• Experience creating scalable processes and governance to support and grow a partner channel
• Hands-on experience working with Salesforce (or similar CRM) for reporting, workflows and process automation
• Proven experience in project and program management with quantifiable results
• Demonstrated experience managing or developing partner technology capabilities such as PRM, partner portals, partner application and onboarding flows, program administration, asset management, enablement platforms, and Marketing Development Funds (MDF)
• Proven experience leveraging AI and automation to improve operational processes, including data management controls, workflow automation, and governance
• Strong analytical and problem-solving skills, including the ability to work with large data sets, identify trends and drivers, and translate insights into recommendations
• Ability to direct and steer cross-functional teams, set clear priorities, and ensure quality and accountability
• Ability to multitask, work under tight timelines and collaborate with geographically distributed teams
• Excellent written and verbal communication skills with the ability to simplify complex topics for a variety of audiences
• Roll-up-your-sleeves attitude to stand up new programs and enhance existing programs
• Proficiency with Salesforce and Tableau (or similar BI tools), with a track record of building or overseeing dashboards and performance reporting for GTM or partner organizations
• Experience with additional analytics tools and languages (e.g., Excel at an advanced level; SQL or similar querying experience is a plus)
• Problem solver who challenges the status quo and proactively seeks creative, scalable solutions
• Comfortable working in a fast-paced environment, operating in ambiguity, and managing multiple projects simultaneously
• Meticulous and vigilant, with a high level of attention to detail and data quality
• Excellent stakeholder management and presentation skills, including experience presenting insights and recommendations to senior leadership
• This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Skills

• Salesforce
• Tableau
• CRM
• PRM
• AI
• Automation
• Project Management
• Program Management
• Data Analysis
• Problem-Solving
• Stakeholder Management
• Communication

Location

• Hybrid

Work Type

• Hybrid

Experience Level

• 8+ years of relevant experience

Salary/Compensations

• California: $132,700.00 - $206,800.00 base salary
• Illinois, Colorado, Massachusetts and Minnesota: $126,500.00 - $173,900.00 base salary
• Washington, Maryland, New Jersey and New York (including NYC metro area): $126,500.00 - $182,500.00 base salary

Benefits

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).
• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

About the Company

• Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Equal Opportunity

• It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.