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About the Role

The IT Operations Engineer is responsible for delivering advanced operational support, technical leadership, and continuous improvement across GROW’s corporate IT services and platforms. This role involves leading complex incident resolution, driving automation, and acting as a technical escalation point.

Responsibilities

• Act as the primary escalation point for complex IT incidents and service requests
• Lead root cause analysis and resolution of recurring issues
• Ensure timely resolution of incidents in line with SLAs
• Maintain and optimise IT systems, infrastructure, and endpoint environment
• Drive operational excellence across IT support services and platforms
• Proactively identify risks, system issues, and improvement opportunities
• Lead initiatives to automate manual processes and improve efficiency
• Improve documentation, SOPs, and knowledge base
• Support governance, audit, and certification activities
• Ensure systems are compliant with security standards and patched appropriately
• Assist with user access management and identity governance controls
• Act as a technical liaison with vendors and third-party
• Support vendor performance monitoring and issue resolution
• Provide technical input into vendor selection, tooling, and contracts
• Provide technical mentorship and guidance to IT Operations Engineers
• Support onboarding and capability uplift of team

Requirements

• Exposure to Okta, Terraform, infrastructure as code, and CI/CD pipelines
• Experience with mobile device management platforms, including Microsoft Intune and Iru
• Familiarity with security and endpoint protection platforms such as Netskope and CrowdStrike
• Strong understanding of access control models, including RBAC, ABAC, ACLs, and related identity governance concepts
• Understanding of zero-trust principles and their application across identity, endpoint, and network security controls
• Experience with PowerShell, Bash, Python, or API-driven automation to streamline operational processes
• Familiarity with compliance and control frameworks such as ISO 27001, SOC 2, and APRA CPS 234

Skills

• Okta
• Terraform
• Infrastructure as code
• CI/CD pipelines
• Mobile device management
• Microsoft Intune
• Netskope
• CrowdStrike
• RBAC
• ABAC
• ACLs
• Identity governance
• Zero-trust principles
• PowerShell
• Bash
• Python
• API-driven automation
• ISO 27001
• SOC 2
• APRA CPS 234

Location

• Sydney

Work Type

• Hybrid
• Fixed-term contract

Benefits

• Growth Opportunities
• ME Days
• Hybrid Working Model
• Inclusive Holidays
• 10 Weeks Paid Parental Leave
• Learning & Development Budget
• Novated Car Lease

About the Company

• Founded in 2016, GROW Inc. is an Australian FinTech company revamping Superannuation and Managed Funds administration platforms using modern technology and Distributed Ledger Technology (DLT).
• Their platform, DLTA, aims to make super and investments more timely and accessible, while enabling wealth management companies to offer more cost-effective solutions.
• Over 1 million Australians use their technology daily.
• The company fosters an authentic, diverse culture that embraces differences and encourages employees to bring their whole selves to work.