Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Sr. Manager, Site Reliability Engineering (London) is an experienced leader responsible for overseeing a globally distributed team of SRE technologists. This role sits at the heart of Cboe's follow-the-sun support model for its US Global Trading Hours (GTH) markets, providing direct platform support for European operations and oversight for SRE staff across European and Asia-Pacific time zones.

Responsibilities

• Provide technical leadership, support, and operational oversight to sustain resiliency and high availability of critical business operations.
• Monitor Cboe production, disaster recovery, and certification systems for issues and troubleshoot/drive resolution.
• Analyze and optimize performance of real-time trading platforms.
• Oversee daily system checks and ensure Cboe platforms and systems are operating as expected.
• Assist the build team to resolve build/deployment issues.
• Lead, mentor, and provide guidance to direct reports across European and APAC time zones.
• Delegate assignments to direct reports.
• Create and execute agile based processes such as Kanban and Scrum to manage team workload.
• Connect direct reports to others within their team, department, and across the organization.
• Support training and development needs to create a best-in-class SRE team.
• Establish operational objectives, policies, and procedures.
• Interact regularly with management on matters concerning multiple functional areas, departments, and/or customers.
• Liaise with business associates, infrastructure engineers, software engineers, and Cboe management.
• Develop and manage operational initiatives to deliver tactical results.
• Translate functional plans into operational processes and guide execution.
• Provide project management support for all updates applicable to platforms of responsibility.
• Provide for configuration management of new and existing trading platforms.
• Support implementation of new features and functionality based on new business requirements.
• Monitor development activities, change management tickets, and evaluate their impact on Cboe Operations.
• Approve and execute daily change tickets assigned to Site Reliability Engineering.
• Organize testing of changes prior to deployment and work with software engineering to resolve systemic issues.
• Ensure Compliance obligations impacting regulated platforms are met.
• Serve as the senior escalation point for production incidents across European and GTH market hours.
• Coordinate incident triage, root cause analysis, and resolution across globally distributed engineering and operations teams.
• Provide timely, precise communication to stakeholders during active incidents.
• Drive post-incident reviews and remediation tracking.
• Develop and provide subject matter expertise on all aspects of the platforms of responsibility.
• Advise teams on moderately complex matters.
• Liaise with vendors and operators of facilities supporting critical financial infrastructure.
• Create and improve upon existing reports related to Operations management.
• Analyze technical data sets to troubleshoot or explain perceived issues.
• Utilize SQL to conduct data mining against databases, UNIX shell to examine log files, or other tools as necessary.
• Drive capacity planning decisions for Cboe Exchanges, especially within the European region.
• Support capacity planning needs of various Cboe business units.
• Provide an active voice within Capacity Planning meetings with engineering and technical operations management staff.
• Provide thought leadership to identify and lead task automation opportunities.
• Support automation efforts through development, testing, and maintenance of Python tools.
• Leverage AI to maximize efficiency.
• Lead and participate in weekend testing.
• Provide follow-the-sun on-call technical support as part of Cboe's global Operations team.

Requirements

• Bachelor's Degree: Computer Science, Computer Engineering, Software Engineering, Business, Financial Services, Communications, or a related discipline (Master's preferred).
• Fluency in English — both written and spoken — is required.
• Familiarity with European markets as well as US equities, options, and/or futures market structures is strongly preferred.

Skills

• Technical Operations
• UNIX Shell
• Software Engineering OR Systems, Network, or Database Administration
• SQL
• Python, C++, or other programming language
• Leadership or Senior Role
• Networking (both TCP/IP and Multicast) and NIC Configuration
• Cloud platforms (e.g., AWS, Azure, GCP)
• Containerization technologies (e.g., Docker, Kubernetes)

Location

• London

Work Type

• Full-time

Experience Level

• Senior Manager
• Experienced leader

Education Level

• Bachelor's Degree
• Master's Degree

Benefits

• Private healthcare coverage
• Pension contributions
• Professional development opportunities
• Access to Cboe's global employee resource groups
• Access to internal mobility programs

About the Company

• Cboe Global Markets is one of the world's largest exchange holding companies, offering cutting-edge trading and investment solutions to investors around the world.
• Cboe offers trading across a diverse range of products in multiple asset classes and geographies, including options, futures, U.S. and European equities, and FX markets.
• Cboe is the home of volatility trading, and the VIX Index is the world's barometer for equity market volatility.

Equal Opportunity

• Cboe Global Markets is an Equal Opportunity Employer.