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About the Role

Lead the Professional Services Business in ANZ for Guidewire, ensuring services deliver value, meet customer expectations, and contribute to market growth. This strategic role involves commercial management, co-innovation, delivery excellence, and leadership.

Responsibilities

• Manage the profitability of the business in the market, working closely with counterparts in APAC and globally.
• Work with customers and the Guidewire product organisation to accelerate customer ambitions through innovative commercial models and delivery structures.
• Build a culture of delivery excellence within Guidewire and consult with Customers to ensure all Guidewire implementations are executed on-time, on budget, and on value.
• Build a team of market-relevant resources who scale to meet market demand across engagement leadership, business and technical domains.
• Drive high utilisation of the organisation with appropriate leverage of the Guidewire Global Delivery Centre as well as System Integration Partners.
• Support the development of delivery talent and help scale best practices across the market.
• Build out delivery excellence for Guidewire-led outcome-based engagements across Fixed Price and Time & Material commercial models.
• Work with the Guidewire Global Resourcing model to ensure adequate capacity and capability are maintained in line with customer demands in the region.
• Consult with customers on best practices to ensure all their Guidewire project outcomes delivered by SI’s are delivered on-time and on-budget.
• Provide guidance and governance to ensure consistent delivery across multiple programs.
• Act as the senior delivery lead and escalation point for at-risk or high-impact engagements.
• Align regional delivery to Guidewire’s global standards, methodologies, and customer success goals.
• Build and maintain strong relationships with customer executives and stakeholders.
• Participate in executive governance (e.g., QBRs, steering committees, and roadmap planning).
• Own financial performance for your regional portfolio—forecasting, margin, and profitability.
• Support SOW creation/review, deal structuring, and commercial alignment with customer needs.
• Identify and manage risks across the portfolio to protect both delivery outcomes and financials.
• Collaborate with Sales, Finance, and Operations to drive commercial clarity and efficiency.
• Identify opportunities to work with customers to co-innovate and accelerate the Guidewire roadmap to achieve customer ambitions.
• Define commercial models that balances need for speed with long term Guidewire objectives.
• Define and implement strategies and commercial models to partner with Guidewire Product Management and Development organisation to deliver on accelerated customer outcomes.

Requirements

• 10+ years in professional services delivery with 5+ years in senior leadership roles managing teams of 20+ people across multiple geographies and leading high-performing delivery organisations within a Product Company, Professional Services Organisation or System Integrator.
• Proven track record delivering complex, multi-million dollar enterprise software programs on time and on budget using various methodologies (Waterfall, Agile, Hybrid) with expertise in project recovery and crisis management.
• P&L ownership experience with revenue accountability of $10M+, including financial modelling, forecasting, margin optimisation, and budget management.
• Deep expertise in both Fixed Price and Time & Material commercial models with experience in SOW development, contract negotiation, deal structuring, and pricing strategy.
• Executive presence and C-level relationship management skills with proven ability to build strategic customer relationships, lead governance forums, and manage executive escalations effectively.
• Strong coaching and people development capabilities with a track record of attracting talent, developing future leaders, managing organisational change, and maintaining high employee engagement and retention.
• Expertise in workforce planning, demand forecasting, and global resource management, including capacity modelling, utilisation optimisation, and skills/competency framework development.
• Experience with co-innovation, strategic partnerships, and outcome-based commercial models, with the ability to design innovative service offerings and align delivery to product roadmaps.
• Deep understanding of enterprise software delivery lifecycle and implementation best practices, preferably with Guidewire products or comparable platforms within the Insurance domain, and insurance industry knowledge.
• Exceptional communication, presentation, and influence skills across all organisational levels with the ability to negotiate, persuade, and influence across matrixed organisations.
• Data-driven decision making and analytical problem-solving abilities with experience developing KPIs, performance dashboards, and synthesising complex information for strategic insights.
• Process excellence and methodology implementation experience, including governance frameworks, quality assurance standards, and continuous improvement initiatives across delivery organisations.
• Risk management expertise across a portfolio of engagements with the ability to assess commercial risks, implement mitigation strategies, and protect both delivery outcomes and financial performance.
• Cultural awareness and global collaboration skills, with the ability to work effectively across diverse, distributed teams and navigate complex stakeholder environments with emotional intelligence and great skills in working with ANZ customers.

Skills

• Commercial Management
• Co-innovation
• Delivery Excellence
• Leadership
• Financial modelling
• Forecasting
• Margin optimisation
• Budget management
• SOW development
• Contract negotiation
• Deal structuring
• Pricing strategy
• Workforce planning
• Demand forecasting
• Global resource management
• Capacity modelling
• Utilisation optimisation
• Skills/competency framework development
• Outcome-based commercial models
• Enterprise software delivery lifecycle
• Insurance domain knowledge
• Communication
• Presentation
• Influence
• Negotiation
• Persuasion
• Data-driven decision making
• Analytical problem-solving
• KPI development
• Performance dashboards
• Process excellence
• Methodology implementation
• Governance frameworks
• Quality assurance
• Continuous improvement
• Risk management
• Cultural awareness
• Global collaboration
• Emotional intelligence

Location

• ANZ

Work Type

• Full-time

Experience Level

• Senior Director
• 5+ years in senior leadership roles
• 10+ years in professional services delivery

Education Level

• Bachelor's degree (Master's preferred)
• Relevant professional certifications such as PMP, SAFe, or industry-specific credentials

About the Company

• Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently.
• We combine digital, core, analytics, and AI to deliver our platform as a cloud service.
• More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.
• As a partner to our customers, we continually evolve to enable their success.
• We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry.
• Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.
• For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.

Equal Opportunity

• Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer.
• We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success.
• Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
• All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.