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About the Role

As a Technical Support Specialist at Centric Software, you will deliver exceptional customer support and technical guidance, primarily to our Japan customers. You will address inquiries, provide efficient solutions, and empower businesses to bring their products to market using our innovative platform.

Responsibilities

• Resolve customer queries and issues promptly, adhering to SLAs.
• Collaborate with R&D, Services, and Pre-sales teams to address bugs and ensure project timelines.
• Manage complex customer accounts and understand their hardware and software setups.
• React quickly to major customer issues.
• Ensure system availability and functionality for customers.
• Analyze complex problems and propose solutions.
• Establish credibility with internal and external customers.
• Achieve proficiency in Centric 8 software installation and functionality.

Requirements

• Bachelor’s or Master’s degree in computer engineering, IT, Fashion Design, or a related field.
• Fluent in Japanese and English.
• Minimum of 2 years' experience in a similar role, preferably within the technology or fashion industry.
• Familiarity with PLM/PDM solutions and cloud infrastructure is highly desirable.

Skills

• Customer-facing roles expertise
• Strong IT troubleshooting skills
• Software installation
• Database management (SQL Server, Oracle)
• Cloud infrastructure (AWS, Azure, Google Cloud)

Experience Level

• Minimum of 2 years' experience

Education Level

• Bachelor’s or Master’s degree

About the Company

• Centric Software is a global leader providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands, and manufacturers.
• We equip retail, fashion, luxury, footwear, outdoor, home, and consumer goods brands with pioneering best-of-breed solutions.
• Our technology streamlines processes, drives efficiency, and operates with confidence in an ever-changing market.
• We are experiencing rapid growth and are looking for brilliant people to challenge the status quo.

Equal Opportunity

• Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.