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About the Role
Design and deliver accessible, customer-centred digital content and solutions to improve user experiences and support effective communication. Contribute to organizational priorities and service outcomes through evidence-based, user-centred design practices within the NSW Procurement, Capability and Governance Group.
Responsibilities
- Designing and delivering accessible and customer-centred digital content and solutions.
- Improving user experiences.
- Supporting effective communication.
- Contributing to the delivery of organisational priorities and service outcomes.
- Utilizing evidence-based and user-centred design practices.
Requirements
- Experience creating customer-centred digital content using content management systems and digital tools.
- Strong writing and editing skills, with the ability to translate complex information into clear, accessible, Plain English.
- Knowledge of web accessibility, usability and user-centred design principles.
- Experience using analytics, research and customer insights to improve digital content and user experiences.
- Strong stakeholder engagement, collaboration and problem-solving skills.
- Ability to manage competing priorities.
- An up-to-date resume detailing knowledge, skills, and experience.
- Completion of pre-screening questions.
- Participation in a behavioural based interview and additional assessments if shortlisted.
- Must be an Australian or New Zealand citizen or permanent resident of Australia.
- Must undergo background checks and provide confirmation of tertiary academic qualifications before commencement.
Skills
- Content strategy and user-centred design
- Digital accessibility and usability
- Content analytics and optimisation
- Stakeholder engagement and influencing
- Writing
- Editing
- Plain English communication
- Web accessibility
- Usability
- User-centred design
- Analytics
- Research
- Customer insights
- Stakeholder engagement
- Collaboration
- Problem-solving
Location
- Sydney CBD
- Flexible working options available
Work Type
- Temporary (with view to ongoing)
- 35-hour standard weeks
- Flexible work
Experience Level
- Clerk Grade 7/8
Salary/Compensations
- $116,981 - $129,492
- plus, Superannuation and Leave Loading
Benefits
- Flexible work at our Sydney office with 35-hour standard weeks
- Accrual of flex time for extra hours worked, promoting work-life balance.
- Ongoing learning opportunities through expert-led sessions and online training
- Wellbeing programs to support your mental and physical health.
- Various leave options, including paid parental and carers leave.
About the Company
- NSW Procurement, Capability and Governance Group
- Procurement Reform and Banking Division
- NSW Treasury is a whole-of-government financial and economic advisor.
- Treasury is a critical component of the government and provides advice that informs a wide range of financial, economic and policy driven work for the state of NSW.
Equal Opportunity
- NSW Treasury is committed to building a workforce that reflects the diverse communities we serve, where everyone feels welcome, supported and able to contribute and do their best work.
- We are committed to fair and equitable recruitment processes and encourage applications from people of all backgrounds, including First Nations peoples, people with disability, people of all ages and genders, LGBTQIA+ people, and people from diverse cultural, linguistic and religious backgrounds.
- We actively support workplace and recruitment adjustments to remove barriers and enable equitable participation.
- As a Disability Confident Recruiter, NSW Treasury is committed to inclusive and accessible recruitment and supports adjustments so candidates with disability can participate fairly at every stage.
- As a Level 1 Activate Carer Employer, we recognise and support employees with caring responsibilities through inclusive and flexible workplace practices.