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About the Role

Design and deliver accessible, customer-centred digital content and solutions to improve user experiences and support effective communication. Contribute to organizational priorities and service outcomes through evidence-based, user-centred design practices within the NSW Procurement, Capability and Governance Group.

Responsibilities

• Designing and delivering accessible and customer-centred digital content and solutions.
• Improving user experiences.
• Supporting effective communication.
• Contributing to the delivery of organisational priorities and service outcomes.
• Utilizing evidence-based and user-centred design practices.

Requirements

• Experience creating customer-centred digital content using content management systems and digital tools.
• Strong writing and editing skills, with the ability to translate complex information into clear, accessible, Plain English.
• Knowledge of web accessibility, usability and user-centred design principles.
• Experience using analytics, research and customer insights to improve digital content and user experiences.
• Strong stakeholder engagement, collaboration and problem-solving skills.
• Ability to manage competing priorities.
• An up-to-date resume detailing knowledge, skills, and experience.
• Completion of pre-screening questions.
• Participation in a behavioural based interview and additional assessments if shortlisted.
• Must be an Australian or New Zealand citizen or permanent resident of Australia.
• Must undergo background checks and provide confirmation of tertiary academic qualifications before commencement.

Skills

• Content strategy and user-centred design
• Digital accessibility and usability
• Content analytics and optimisation
• Stakeholder engagement and influencing
• Writing
• Editing
• Plain English communication
• Web accessibility
• Usability
• User-centred design
• Analytics
• Research
• Customer insights
• Stakeholder engagement
• Collaboration
• Problem-solving

Location

• Sydney CBD
• Flexible working options available

Work Type

• Temporary (with view to ongoing)
• 35-hour standard weeks
• Flexible work

Experience Level

• Clerk Grade 7/8

Salary/Compensations

• $116,981 - $129,492
• plus, Superannuation and Leave Loading

Benefits

• Flexible work at our Sydney office with 35-hour standard weeks
• Accrual of flex time for extra hours worked, promoting work-life balance.
• Ongoing learning opportunities through expert-led sessions and online training
• Wellbeing programs to support your mental and physical health.
• Various leave options, including paid parental and carers leave.

About the Company

• NSW Procurement, Capability and Governance Group
• Procurement Reform and Banking Division
• NSW Treasury is a whole-of-government financial and economic advisor.
• Treasury is a critical component of the government and provides advice that informs a wide range of financial, economic and policy driven work for the state of NSW.

Equal Opportunity

• NSW Treasury is committed to building a workforce that reflects the diverse communities we serve, where everyone feels welcome, supported and able to contribute and do their best work.
• We are committed to fair and equitable recruitment processes and encourage applications from people of all backgrounds, including First Nations peoples, people with disability, people of all ages and genders, LGBTQIA+ people, and people from diverse cultural, linguistic and religious backgrounds.
• We actively support workplace and recruitment adjustments to remove barriers and enable equitable participation.
• As a Disability Confident Recruiter, NSW Treasury is committed to inclusive and accessible recruitment and supports adjustments so candidates with disability can participate fairly at every stage.
• As a Level 1 Activate Carer Employer, we recognise and support employees with caring responsibilities through inclusive and flexible workplace practices.