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About the Role

The Restaurant Captain's focus is to always meet or exceed the operating standards of excellence while following SOPs, training team members, and providing excellent customer service. Restaurant Captains (Assistant Managers) support the General Manager and ensure their vision is executed.

Responsibilities

• Maintain a friendly and courteous demeanor when helping guests and receiving feedback.
• Train and elevate restaurant standards, control food costs, and inspect food quality.
• Communicate goals by rallying team members during busy shifts and removing obstacles.
• Organize work schedules, shipments, cleaning schedules and other tasks.
• Resolve issues including team member training gaps, handling unsatisfied guests, and ensuring accurate inventory levels.
• Accurately and easily communicate standards and cooking methods to staff, give orders and speak with customers clearly.
• Train team members in all stations, using side-by-side interactions and our learning management system, to maintain a highly productive team.
• Obtain skills and knowledge for basic equipment maintenance on kitchen appliances.
• Follow through on daily quality checks and maintain a high standard in the store.
• Perform other duties as assigned.

Requirements

• A minimum of 2 years of experience in customer service, food service, or other related fields.
• High School diploma or GED.
• Ability to speak, read and write in English.
• Must have (or be willing to obtain) a valid food handler’s permit.
• Alcohol serving license preferred.
• Ability to be vigilant and attentive to the needs of customers.
• Excellent verbal communication skills.
• Ability to thrive in a fast-paced environment.
• Ability to train and support team member growth.
• Strong organizational, interpersonal, and problem-solving skills.
• Ability to stand and walk for extended periods of time.
• Ability to withstand temperature extremes and exposure to cleaning chemicals, smoke, fumes, and airborne particles.
• 18+ years of age.

Skills

• Customer service
• Food service
• Training
• Food cost control
• Quality inspection
• Communication
• Team leadership
• Problem-solving
• Organizational skills
• Interpersonal skills
• Equipment maintenance

Experience Level

• 2 years of experience

Education Level

• High School diploma or GED

Equal Opportunity

• We are an equal opportunity employer to all employees and applicants. We do not discriminate against qualified individuals based on their race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law.