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About the Role
Promise is seeking an Engineering Lead to guide the technical vision and team for their Payment Plans platform. This role involves scaling the platform, building agentic workflows, and ensuring the technology reflects Promise's dignity-first values. The ideal candidate thrives at the intersection of technology, leadership, and mission impact.
Responsibilities
- Lead by doing: Build alongside the team and understand the product's intricacies.
- Own the roadmap: Partner with Product and Design to prioritize features, balancing usability, scalability, and impact.
- Build for scale & trust: Ensure the platform is secure, composable, and capable of supporting nationwide government and utility clients.
- Elevate the resident experience: Deliver features like flexible installments, smart reminders, and personalized plans.
- Stay hands-on: Dive into technical details, including debugging and performance optimization.
- Automate what matters: Leverage AI and automation to eliminate inefficiencies and reduce operational overhead.
- Collaborate cross-functionally: Partner with Customer Success and Operations for seamless deployments and reliable performance.
- Raise the bar: Define and enforce standards for engineering quality, system reliability, and collaboration.
Requirements
- 6+ years of experience building and scaling production software.
- At least 2 years of experience leading teams or projects.
- Strong background in backend systems, system design, and secure architecture.
- Experience working with legacy or third-party systems (government, fintech, or regulated industries a plus).
- Ability to turn complex challenges into simple, scalable solutions.
- Comfort operating in a fast-paced, feedback-driven environment with shifting priorities.
- Belief in Promise’s vision for equitable outcomes through better systems.
- US persons (US citizens and permanent residents) are required due to US government contracts.
- Candidates must reside in the US.
Skills
- Technical leadership
- Roadmap ownership
- Systems expertise
- Technical curiosity
- Integration mindset
- Problem-solving skills
- Adaptability
- AI and automation
- Payments (bonus)
- Civic tech (bonus)
- Public infrastructure (bonus)
Location
- US
Work Type
- Hybrid Work: Collaborate in the office at least four days a week.
Experience Level
- 6+ years building and scaling production software
- 2+ years leading teams or projects
Benefits
- Equity for All: Stock options for all full-time employees.
- 100% Paid Health Coverage: Medical, dental, and vision insurance for employees and dependents.
- Flexible Time Off: Self-managed FTO and 12 paid holidays.
About the Company
- Promise modernizes how government agencies and utilities support people in financial difficulty by building technology that simplifies benefit access, program engagement, and payment plans.
- The company's mission is to transform public systems to work better for everyone, especially the most vulnerable.
- The team includes experts from Palantir, Google, and Stripe, with significant funding from top investors.
- Promise has been recognized as one of Fast Company's 'World's Most Innovative Companies of 2022' and Forbes' 'Next Billion-Dollar Startups 2024'.
Equal Opportunity
- Promise is an equal opportunity employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status.
- The Company complies with applicable state and local laws governing non-discrimination in employment.
- Promise is committed to promoting diversity and inclusion.
- Reasonable accommodations are provided to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs.
- Promise participates in E-Verify.