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About the Role

As a Service Scheduler in Home Care, you will schedule and allocate customer services to care workers, considering individual care needs and care worker attributes and availability. You will also develop rosters, communicate with customers regarding appointments, and maintain data accuracy.

Responsibilities

• Schedule and allocate customer services to care workers considering individual care needs, care worker attributes, and availability.
• Work closely with Care Facilitators to develop rosters that meet customer needs and align with the BaptistCare Enterprise Agreement.
• Communicate with customers to confirm service appointments and address queries regarding scheduled services.
• Maintain data accuracy, ensuring customer information and service details, including appropriate attributes, are correct.

Requirements

• Excellent organisational and time management skills.
• Strong communication abilities, both verbal and written.
• Ability to work under pressure and juggle competing priorities.
• Familiarity with scheduling software or willingness to learn.
• Positive attitude and ability to problem-solve.
• Understand and value BaptistCare’s Christian identity.
• Previous experience in a service scheduling, administration, or customer service role (desirable).
• Knowledge of Home Care programs and funding (desirable).

Skills

• Organisational skills
• Time management skills
• Verbal communication
• Written communication
• Working under pressure
• Juggling competing priorities
• Scheduling software
• Problem-solving

Location

• Office (one day per week)

Work Type

• Full-time
• Hybrid

Experience Level

• Previous experience in a service scheduling, administration, or customer service role (desirable)

Benefits

• Salary packaging
• Novated leasing
• Rewards and recognition programs
• Well-being support programs
• Employee referral program
• Retail discounts

About the Company

• BaptistCare is a leading purpose-led care organisation, guided by its Christian identity.
• Serves people and communities across Australia for over 110 years.
• Supports people to live better through aged care, home care, retirement living, community services, disability support, and housing.
• Enriches lives through communities of care.