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About the Role
Provide technical support for fire suppression products to internal and external customers across Australia and New Zealand via email, telephone, online support, and site visits for commissioning and fault finding. Offer technical engineering support, including drawings and layouts, for fire suppression products launched in the ANZ region. Collaborate with various support centres to obtain technical information for the fire suppression product range. Assist Business Development Managers with specifying products by providing technical information and sales support. Deliver high-level OEM fire suppression product training to a range of customers, including consultants, engineers, and field staff. Reporting to the APAC Technical Services Manager.
Responsibilities
- Provide technical support for fire suppression products to internal and external customers across Australia and New Zealand via email, telephone, online support, and site visits for commissioning and fault finding.
- Offer technical engineering support, including drawings and layouts, for fire suppression products launched in the ANZ region.
- Collaborate with various support centres to obtain technical information for the fire suppression product range.
- Assist Business Development Managers with specifying products by providing technical information and sales support.
- Deliver high-level OEM fire suppression product training to a range of customers, including consultants, engineers, and field staff.
Requirements
- Previous experience within Fire & Safety Industry is highly regarded, or within Industrial Building Products / Engineering / Mechanical industry is required.
- Ability to interpret Datasheets, Australian standards, and other industry codes and documents.
- Previous training experience, Certificate iv in training and assessment or similar is highly regarded.
- Highly developed communication skills, with the ability to negotiate with customers at all levels.
- Excellent writing skills with the ability to prepare a wide variety of communication materials for internal and external audiences.
- Ability to learn new internal software packages.
- Have a good mechanical aptitude with an ability to use basic hand tools.
- Ability to handle pressure and execute multiple tasks simultaneously.
Skills
- Microsoft Word
- Excel
- PowerPoint
- Auto-cad
Location
- Australia
- New Zealand
Work Type
- Site visits
Education Level
- Certificate iv in training and assessment or similar is highly regarded
About the Company
- Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
- For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
- Effective fire suppression is a multifaceted challenge that demands a wealth of products, systems, and knowledge. In a world where business demands and risks are high, we deliver expertise, innovations, and service to our customers — and have been since we patented the modern fire sprinkler over 140 years ago. Johnson Controls manufactures, configures, and installs an unmatched range of fire suppression systems including sprinklers, valves, extinguishers, agents, special hazards systems, related components, and fittings.