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About the Role

Provide first and second level technical support for all systems within the Markets Line of Business, including Trading, Reference Data Management, Market Surveillance, and Clearing systems. You will be part of a leading global securities exchange known for being a trusted market operator and an exciting data hub.

Responsibilities

• Provide 2nd level support for ASX Trade and its interfaces to internal and external customers for Production and Business Continuity environments.
• Support Non-Functional Testing & IWT.
• Troubleshoot issues related to ASX Trade, customer connections, Surveillance systems, Interfacing applications, and internal Integrations involving complex data flows.
• Undertake day-to-day operations of platforms, including Production monitoring, incident resolution and management, problem identification, prioritization, and issue management.
• Maintain technical documentation required for operational support.
• Participate in non-functional testing and requirement reviews for projects and BAU releases.
• Assist in the implementation of software releases, ensuring adherence to Change Control processes, risk assessments, and stakeholder communications.
• Participate in a support roster for weekend and after-hours installations, upgrades, and technology migrations.
• Analyze interdependencies within complex systems to troubleshoot effectively and anticipate impacts of changes.

Requirements

• 5+ years supporting high availability, performance, and time-critical systems.
• Methodical problem-solving skills including root-cause analysis, post-issue follow-up, documentation, and knowledge transfer.
• Excellent knowledge of ROMS (SQL server, Oracle, Postgres) systems including SQL scripting.
• Excellent technical skills in hosting and maintaining applications on MS Windows Servers (2022) and Redhat Linux.
• Experience with production systems alerting and monitoring tools (Splunk, ITRS, Observability).
• Experience with DevOps and Continuous Integration tools (GITLAB, Nexus, SonarQube).
• Strong programming and scripting skills with PowerShell, Bash, Perl, or Python.
• Good understanding of TCP/IP networks and infrastructure to diagnose connectivity issues.
• Passionate about solving problems, troubleshooting software issues, and triaging environment issues.
• Excellent verbal and written communication skills with the ability to work with internal and external stakeholders.
• Capital Markets industry experience, including understanding of Stocks and shares, derivatives markets, and related business processes.
• Lateral thinking to automate repeatable tasks and improve quality.
• Legally authorized to work in Australia on a permanent basis without restrictions.

Skills

• SQL Server
• Oracle
• Postgres
• SQL scripting
• MS Windows Server 2022
• Redhat Linux
• Splunk
• ITRS
• Observability
• GITLAB
• Nexus
• SonarQube
• PowerShell
• Bash
• Perl
• Python
• TCP/IP networking
• Stocks and shares
• Derivatives markets
• Clearing of member trades

Location

• Australia

Work Type

• Hybrid
• Full-time
• Flexible working arrangements

Experience Level

• 5+ years

Benefits

• Flexible working
• Hybrid working options

About the Company

• ASX powers Australia's financial markets, enabling a stronger economic future by providing a fair and dynamic marketplace.
• We are a leading global securities exchange, a trusted market operator, and an exciting data hub.
• The ASX team comprises talented individuals from diverse disciplines, running critical market infrastructure.
• We foster a workplace where diversity is celebrated and inclusion is integral to our culture.
• Our employee-led networks champion LGBTIQ+ inclusion, gender equality, accessibility, wellbeing, and cultural events.
• We are an AWEI Bronze employer and a member of the Champions of Change Coalition for gender equality.
• Our diverse workforce is essential to building and maintaining a fair and dynamic marketplace.

Equal Opportunity

• We make hiring decisions based on your skills, capabilities and experience, and how you’ll help us to live our values.
• We encourage you to apply even if you don’t meet all the criteria of this role.
• If you need any adjustments during the application or interview process to help you present your best self, please let us know at careers@asx.com.au.
• We support flexible working and offer hybrid working options.
• We encourage you to apply if you are interested in part-time or other flexible working arrangements.
• We will arrange for successful candidates to have background checks, including reference and police checks, completed as part of the on-boarding process.