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About the Role

Join our Group Insurance business as an Administration Consultant and play a key role in delivering exceptional service to policyholders, advisers, and customers. You will help ensure group insurance plans are administered accurately and efficiently, supporting positive customer outcomes while building trusted relationships. You'll be part of a collaborative team that values curiosity, accountability, and continuous improvement, contributing to smarter ways of working and strengthening customer experiences.

Responsibilities

Perform daily banking activities and premium allocation processes accurately and within required timeframes.
Manage and monitor the team inbox, ensuring enquiries are actioned, allocated, or escalated appropriately.
Provide data and information to support claims and underwriting requests.
Complete data entry and record maintenance activities with a high level of accuracy.
Assist with general administrative tasks to support the broader team.
Liaise with internal stakeholders to gather and provide information as required.

Requirements

Experience in insurance, financial services, administration, or a similar customer-focused environment
Strong organisational and time management skills with the ability to meet deadlines
Excellent attention to detail and a commitment to delivering accurate work
Strong written and verbal communication skills with the ability to engage a range of stakeholders
Demonstrated customer service experience and a solutions-focused mindset
Intermediate Microsoft Office skills, including the ability to work confidently with Excel

Skills

Customer-first mindset
Empathy
Sound judgement
Collaboration
Learning agility
Microsoft Office
Excel

Location

Australia

Work Type

Hybrid
Full-time

Benefits

Hybrid working arrangement (3 days in office, 2 days remote)
AUD$295 new starter e-voucher for work-from-home setup
Shine portal benefits
Award-winning training programs
Global mobility opportunities
Volunteer opportunities
State-of-the-art Green Star rated offices
Tree planted for every new employee
WGEA membership
Family Inclusive Workplace membership
Gold AWEI Employer membership
Pride in Diversity membership

About the Company

Forbes 2024 ‘World’s Best Employers’
Fortune’s ‘World’s Most Admired Companies’ for 2025
Leader in the insurance industry
Values-driven global organisation experiencing growth and transformation
Committed to making a tangible difference and taking continuous steps towards a sustainable future
Vision of becoming Australia's leading digital insurer

Equal Opportunity

Zurich is an equal opportunity employer.
Committed to ensuring that our recruitment process is fair and accessible for all candidates.
Encourage candidates to disclose any special accommodations required for the recruitment process.