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About the Role

Join APM and help deliver a seamless, secure, and high-performing digital workplace experience. This role focuses on the deployment, management, optimisation, and support of end-user devices, applications, and workplace technologies. You will be the subject matter expert for EUC services, designing and supporting modern desktop, mobility, virtual desktop, and application delivery environments.

Responsibilities

• Lead the deployment, configuration, and management of desktops, laptops, and end-user devices.
• Deliver applications, patches, updates, and software deployments across the organisation.
• Troubleshoot and resolve complex end-user computing issues.
• Develop and implement end-user computing strategies and roadmaps.
• Design and support EUC architectures to meet performance, security, scalability, and resilience requirements.
• Manage and support technologies including VDI, DaaS, and application virtualisation solutions.
• Monitor and optimise EUC environments to improve performance and user experience.
• Apply best practices for capacity planning, resource allocation, and system maintenance.
• Ensure compliance with security standards, policies, and regulatory requirements.
• Implement and maintain security controls including multi-factor authentication, encryption, and access management.
• Identify, prioritise, and remediate vulnerabilities within agreed service levels.
• Collaborate with internal stakeholders to continuously improve workplace technology services.

Requirements

• 2+ years' experience in End User Computing, Desktop Support, or IT Operations.
• Strong experience supporting Windows, macOS, and mobile device platforms.
• Experience with endpoint management tools such as Microsoft Intune, SCCM/MECM, and Nerdio.
• Knowledge of Active Directory, Group Policy, and identity management solutions.
• Experience supporting application deployment and endpoint security initiatives.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and stakeholder management skills.

Skills

• End User Computing
• Desktop Support
• IT Operations
• Windows
• macOS
• Mobile device platforms
• Microsoft Intune
• SCCM/MECM
• Nerdio
• Active Directory
• Group Policy
• Identity management solutions
• Application deployment
• Endpoint security
• Analytical skills
• Troubleshooting skills
• Problem-solving skills
• Communication skills
• Stakeholder management skills
• Virtual Desktop Infrastructure (VDI)
• Desktop-as-a-Service (DaaS)
• Application virtualisation

Location

• SOUTH GEELONG, VIC, 3220

Work Type

• Full Time

Experience Level

• 2+ years

Education Level

• Tertiary qualifications in Information Technology, Computer Science, Business, or a related discipline (Desirable)
• Industry certifications relevant to End User Computing, Microsoft technologies, or endpoint management (Desirable)
• ITIL certification or exposure to ITIL processes and service management frameworks (Desirable)

About the Company

• APM is a purpose-driven organisation making a positive impact in people's lives.
• Work alongside talented technology professionals in a collaborative environment where innovation, continuous improvement, and professional growth are encouraged.