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About the Role
This role supports the daily operations of Banking Operations & Credit Services, focusing on corporate customer accounts, credit facilities, reporting, and legacy private banking services. The job holder will ensure operational efficiency, higher productivity, and excellent customer service while managing risks and driving process improvements.
Responsibilities
- Perform daily operation checking and performance monitoring for corporate deposit accounts, credit services, reporting, and legacy private banking services.
- Manage quality, productivity, resources, and costs.
- Drive process improvements, including streamlining, elimination, migration, and automation.
- Participate in projects as a process leader.
- Engage in internal/external audits and inspections.
- Report incidents and crises, escalating issues to management in a timely manner.
- Manage outsourcing vendors and offshore teams.
Requirements
- 3-7 years of working experience.
- Experience in banking operations/processing is preferred.
- Basic knowledge of project management, accounting, planning, and documentation is preferred.
- Ability to prioritize work and maintain control in a changing environment.
- Strong sense of initiative, proactiveness, and self-driven.
- Customer service oriented with creative problem-solving skills.
- Effective communication and interpersonal skills.
- Ability to follow the job description and adapt as necessary for the bank.
Skills
- Project management
- Accounting
- Planning
- Documentation
- Communication
- Inter-personal skills
- Business level English
- Business level Japanese
Location
- Japan
Work Type
- Full-time
Experience Level
- Mid-level
About the Company
- Banking Operations & Credit Services provides backend support to HSBC Japan.
- This department acts as a coordinating contact among various departments including IL Wholesale Credit Risk, Finance, and Global Banking.
- The department ensures mitigation of operational risks through robust daily workflows and procedures.
- It monitors risks and escalates relevant issues to the 2nd Lines of Defense teams.