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About the Role

The Service Delivery Manager I is responsible for all aspects of contracted site services in Mail Operations, focusing on achieving financial results, enhancing customer satisfaction, and increasing employee engagement.

Responsibilities

• Manages expenses, analyzes asset performance and expenditures.
• Meets regularly with customer contact and other members of the customer's management team.
• Recommends service enhancements based upon knowledge of customer's business strategy.
• Maximizes proprietary Quality Management utilization through service quality metrics reviews.
• Demonstrates exemplary ethical conduct that establishes an atmosphere of trust and support.
• Recognizes performance through fair and honest merit evaluation and rewards employees for innovation and risk-taking.
• Coaches and counsels to create a positive atmosphere of professionalism and support; provides honest and timely feedback to employees; addresses performance issues with directness and sensitivity.
• Makes fair and equitable hiring decisions that promote workforce diversity while adhering to all applicable regulations.
• Oversees training and provides development opportunities.
• Effectively balances resources to maximize productivity and efficiency.

Requirements

• Management experience in a multi-service environment.
• Effective customer relationship building skills.
• Effective written and verbal communication skills; proven analytical skills.
• Excellent planning, prioritization and organizational skills.
• Proven experience in a high volume/fast-paced environment.
• Ability to resolve issues without management supervision required.
• Proven experience in achieving financial goals related to revenue and profitability managing a monthly revenue.
• Computer proficiency in email environments, MS Word/Excel or similar programs.

Skills

• Mail Services
• Customer relationship building
• Written and verbal communication
• Analytical skills
• Planning
• Prioritization
• Organizational skills
• Issue resolution
• Financial goal achievement
• MS Word
• MS Excel

Education Level

• Undergraduate degree preferred
• Experience in Mail Services preferred