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About the Role

Our growing team of communications experts are looking to hire their next communications superstar! We’re looking for someone special, who enjoys working with clients to help identify and solve their communication challenges, and who impresses them with delivery that is on time and to budget. Like us you have a love of words and an eye for design, and you’ll enjoy finding creative ways to engage people with complex topics, capture attention and deliver key messages through a range of media. Working as part of a team of experts, you’ll bring enthusiasm to the creative process, an understanding of the 3 trillion UK pensions industry, and build great client relationships. In return we offer a range of challenging client opportunities, flexible working and the training and experience you need to bring your skills to the next level.

Responsibilities

Drafting communications material and ensuring all materials meet LCP quality standards, including newsletters, website copy, member guides, booklets, educational material, short videos, tutorials, seminars, email nudges, postcards, and annual member benefit statements.
Reviewing drafts produced by other team members, providing feedback, and ensuring changes align with project timescales.
Managing workload and campaigns, including developing project plans and liaising with clients, internal stakeholders, and external suppliers.
Briefing the LCP Brand & Design team to develop high-quality designs for less complex projects, from concepts to finished artwork.
Checking own work for errors, inconsistencies, and improvements before sharing with more experienced team members.
Following LCP procedures and best practice, particularly for external materials or client data handling.
Supporting the development of new products and services for digital and print media.
Supporting the new business process.
Contributing to the development of client communication strategies and campaigns.
Managing the production of communications, including liaising with web-developers or instructing printers.
Supporting client relationship management, preparing materials, and attending client meetings.
Developing templates and best practice material.
Analyzing data from member surveys, client feedback, website monitoring, and focus groups to understand audience needs and optimize technology use.

Requirements

Experienced pensions communications consultant looking to advance career.
Skilled at building great client relationships.
Proficient in working with internal teams to deliver client work on time and to budget.
Ability to think clearly and logically, breaking down complex problems and communicating with clarity.
Creative flair and strong visual eye, generating fresh ideas and understanding how design supports clear communication.
Excellent organizational skills, able to manage multiple projects and adapt to changing priorities under pressure.
Self-motivated and willing to go the extra mile, including working extra hours or traveling for client meetings.
Confident in presenting ideas and generating new business opportunities.
Ability to work independently and collaboratively within a team.
Ability to build strong relationships with colleagues at all levels, using confidence and clear communication to negotiate and resolve issues.

Skills

Strong experience as a pensions communications consultant with client relationship management.
Proficient in drafting engaging, accurate, and accessible copy for various audiences and media.
Strong eye for design and experience briefing and collaborating with designers.
Demonstrable success in building client relationships.
Strong understanding of the UK pensions market, products, schemes, and providers.
Comfortable with investment and pensions terminology, with experience making it understandable for non-experts.
Experience delivering via print, web, video, digital, and motion graphics.
Experience working with specialist suppliers in media fields.
Ability to plan and prioritize effectively, manage multiple projects, and build project plans.
Ability to price work, manage budgets, and support client billing.
Experience checking own and others' copy, providing feedback to improve team standards.
Strong understanding of business risks related to communications and adherence to working practices.
Experience applying skills to help people understand pensions.
Proficient in Microsoft Teams, Outlook, Word, PowerPoint, Excel.
Understanding of Adobe Creative Suite.
Comfortable with a range of AI tools.
Graduate-level education (desirable).
Strong technical knowledge of pensions legislation pertaining to communications (desirable).
Experience managing cross-functional teams (desirable).
Experience responding to new business requests or presenting in pitches (desirable).
Communications thought leadership, such as presenting at conferences or producing blogs (desirable).

Location

London
Winchester

Work Type

Hybrid working

Experience Level

Experienced pensions communications consultant

Education Level

Graduate-level education (desirable)

Benefits

Hybrid working
Professional study support
Access to internal Wellbeing, LGBTQ+, Multicultural and Women’s networks
Life assurance
Income protection
Enhanced maternity/paternity/adoption and shared parental leave
26 days annual leave plus bank holidays (pro-rata for part-time working) with options to buy & sell holiday
Private medical insurance
Discounted gym memberships, critical illness and dental insurance
Eye care vouchers
Cycle to work scheme
Digital GP services
Competitive pension scheme
Discretionary bonus scheme
High street discounts
Season ticket loans
Volunteering opportunities
Electric vehicle salary sacrifice scheme

About the Company

LCP's communications team sits within the wider LCP business, supporting clients with communication expertise.
Works with some of the biggest companies in the world, including large British banks, charities, international hotel groups, and fast-food retailers.
Certified B-Corp, multi-award winning, fun, collaborative, people-first organization.
Focuses on developing personal and professional skills.

Equal Opportunity

Continuously strive to build an inclusive workplace where all forms of diversity are valued, including age, background, disability, gender, gender identity, gender expression, race, religion or sexual orientation.
LCP is committed to making our opportunities accessible to all and welcomes contact regarding adjustments for applications, such as extra time for assessments, pre-interview site visits, interview structure or questions, or discussions about building accessibility.