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About the Role

This role supports children and families across the City of Sydney through community programs focused on building connection, wellbeing, and resilience. The position involves providing practical support and assisting families in accessing necessary services and resources.

Responsibilities

• Assist in identifying community needs and supporting the development and evaluation of family-focused programs.
• Deliver trauma-informed support to families and community members, following No Wrong Door principles.
• Connect families with appropriate internal and external services through effective referrals and service navigation.
• Maintain accurate records, case notes, and communication to support quality service delivery.
• Provide administrative, logistical, and operational support to ensure programs run smoothly.
• Follow safety, risk management, and organisational procedures to maintain a safe and welcoming environment.

Requirements

• Tertiary qualifications in a relevant area (Minimum Certificate IV in Community Services and/or significant experience within the industry).
• Understanding of Trauma Informed Care Framework.
• Food Handling Course (or willingness to obtain one) required.
• Experience working with people from culturally and linguistically diverse backgrounds and religions.
• A national police record check is required.
• NSW Employee Working with Children’s Check.

Skills

• Mental health first aid training (preferred)
• Good oral and written communication skills
• Current valid driver’s licence (preferred)

Location

• Sydney, NSW

Work Type

• Full-time
• 12-month maximum term

Education Level

• Certificate IV in Community Services

Salary/Compensations

• SCHADS Level 3
• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.

Benefits

• Generous Paid Parental leave for primary (12 weeks) & secondary carers
• Purchased Leave Scheme (up to 8 weeks)
• 5 days paid leave per year to experience working in other TSA programs or activities.
• Flexible working arrangements.
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
• Ongoing training and development opportunities

About the Company

• The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities.
• We believe in doing good that transforms lives and futures for the better.
• From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
• At Sydney City Salvos, we meet people at the crossroads of crisis and hope—creating safe, welcoming spaces for all who walk through our doors.
• We believe that healing begins with safety, compassion, and connection.

Equal Opportunity

• The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.
• We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions.
• We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
• The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm.
• We value Integrity, Compassion, Respect, Diversity, and Collaboration.