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About the Role

PropertyMe is seeking a motivated Junior IT Administrator to join their IT team. This role offers broad, hands-on experience in a dynamic, fast-growing SaaS company, serving as the first point of contact for internal IT support.

Responsibilities

• Serve as the first point of contact for IT support requests.
• Troubleshoot and resolve hardware, software, and connectivity issues across Windows and Mac devices.
• Liaise with software providers and vendors for issue resolution.
• Administer user accounts and manage devices using a directory/MDM platform (JumpCloud).
• Assist with the configuration and maintenance of network infrastructure.
• Support the SaaS stack including Microsoft 365, Slack, Zoom, and Salesforce.
• Support the team in the use of AI tools.
• Provide AV support in meeting rooms and studio setups.
• Assist with the operations of the cyber security suite (CrowdStrike and Cloudflare).
• Maintain and update the asset register.
• Assist with staff onboarding and offboarding, including hardware setup and software licensing.
• Support office moves, desk setups, and IT projects.
• Ensure IT documentation is created, maintained, and updated.

Requirements

• 1-2 years of experience in an IT support or helpdesk role, or a relevant IT qualification.
• Ability to work unsupervised and manage multiple tasks and conflicting priorities.
• Strong documentation and communication skills, with the ability to explain technical concepts to non-technical staff.
• Solid understanding of macOS and Windows desktop environments.
• Strong ability to troubleshoot, diagnose, and resolve common hardware, software, and connectivity issues.
• Experience supporting productivity suites like Microsoft 365 or Google Workspace.
• Experience with MDM platforms like JumpCloud, Jamf, Intune, or similar.
• Experience supporting and using communication tools like Slack, Zoom, or similar.
• Experience providing AV/meeting room support, with exposure to platforms like Zoom Rooms or Microsoft Teams Rooms.
• Exposure to cybersecurity tools like CrowdStrike, Cloudflare, Microsoft Defender, or similar.
• Experience with onboarding and offboarding staff.
• Basic understanding of networking fundamentals (DNS, DHCP, TCP/IP, VLAN, VPN).
• Exposure to IT projects and/or new product rollouts.
• Interest in cybersecurity and AI.
• Experience or exposure to office moves and desk setups.

Skills

• IT Support
• Helpdesk
• Hardware Troubleshooting
• Software Troubleshooting
• Connectivity Troubleshooting
• macOS
• Windows
• Microsoft 365
• Google Workspace
• MDM Platforms
• JumpCloud
• Jamf
• Intune
• Slack
• Zoom
• Salesforce
• AV Support
• Zoom Rooms
• Microsoft Teams Rooms
• Cybersecurity
• CrowdStrike
• Cloudflare
• Microsoft Defender
• Networking Fundamentals
• DNS
• DHCP
• TCP/IP
• VLAN
• VPN
• AI Tools

Location

• Sydney, Australia

Work Type

• Hybrid
• Onsite

Experience Level

• Junior
• 1-2 years

Benefits

• Job security
• 3 days WFH
• Free onsite snacks, breakfast, and lunch
• Beautiful office in Sydney CBD
• Regular milestone parties and events

About the Company

• PropertyMe is Australia's leading cloud-based property management platform.
• Trusted by thousands of real estate agencies across the country.
• Founded in 2013 and headquartered in Sydney.
• Builds software that helps property managers streamline rent management, maintenance, inspections, trust accounting, and more.