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About the Role

As the Strategy & Transformation Lead, you will be critical to the development and execution of a key Qantas Loyalty Financial Services Payments initiative and directly accountable for ensuring effective end-to-end business alignment. This role acts as the central business orchestrator across different stakeholder streams and is responsible for both development of the overarching strategy for the product, as well as the supporting strategies which will govern and regulate implementation and adoption of the product.

Responsibilities

Develop and execute a key Qantas Loyalty Financial Services Payments initiative.
Partner with relevant stakeholders across Loyalty, Marketing and Technology to shape our strategic vision.
Collaborate closely with dedicated specialist teams—including Delivery, Technology, Marketing, Commercial, Legal, and Digital Product—ensuring that technical, operational, and promotional tracks associated with this implementation align seamlessly with strategy, commercial requirements, target customer experience, and deliver projected EBIT growth.
Accountable for Partner engagement and management, ensuring objective and outcome alignment.

Requirements

8+ years of experience in Strategy and Business Transformation (consultancy or in-house), Program Management, Product Delivery, or Commercial Leadership within FinTech, Payments, or Banking.
Direct involvement in successfully executing at least one complex payments, card portfolio, core processor, or card scheme migration preferred.
Exceptional capability to lead without direct authority, establishing highly collaborative relationships with delivery, technical, product, commercial and marketing specialists.
Exceptional commercial modeling, pricing analysis, and business-casing skills with the ability to translate technical features into customer and commercial value.
Strong structured and lateral thinking skills; ability to remain "deeply immersed" in complex, technical project details while maintaining a strategic, high level view.
Proven capability in managing commercial contracts, driving vendor negotiations, and executing partner onboarding and offboarding.
Resilient and results-oriented with the capability to drive initiatives under pressure, manage conflicting priorities, and navigate tight deadlines with a proactive, can-do attitude.

Skills

Payments Domain Expertise: Thorough understanding of payment card lifecycles, card issuing, transaction processing, and Scheme operating frameworks.
Matrix Influence & Collaboration
Strategic & Commercial Acumen
Complex Program Leadership
Negotiation & Deal-Making
Agility & Problem-Solving

Location

Mascot Head Office

Work Type

Full time
Fixed Term

Experience Level

8+ years of experience

Education Level

Bachelor’s degree in Business, Commerce, Information Technology, Economics, or related fields.
Post-graduate qualifications (e.g., MBA) are highly regarded.

Benefits

Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
Make use of leave and flexible working opportunities including the option to purchase additional paid leave for eligible employees.
Access to thousands of rewards through partnerships offering discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment.
Salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
Support your wellbeing through learning to better support your own and others’ mental health, an interactive wellbeing app or your very own tailored nutrition plan.
On the job training and coaching
Formal training opportunities

About the Company

Qantas has always been dedicated to going above and beyond for their customers – both in the air, and on the ground and at Qantas Loyalty; we’re a huge part of that commitment. By taking the time to recognise and reward our members, we build stronger relationships with the people who matter most.
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. We’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.