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About the Role
At Tyro Health, we're seeking a commercially minded Account Manager to build trusted partnerships within our healthcare customer base. This role involves helping customers maximize their Tyro partnership, identifying growth opportunities, and managing strategic accounts to support their evolving needs.
Responsibilities
- Build trusted relationships with healthcare customers by becoming their go-to commercial partner.
- Confidently present to and negotiate with C-suite executives.
- Develop a deep understanding of customer businesses to identify opportunities for strengthening partnerships and supporting growth.
- Proactively engage stakeholders across customer organizations, from operational teams to C-suite decision-makers.
- Take ownership of the portfolio by creating account plans, maintaining regular customer engagement, and delivering exceptional service.
- Collaborate with internal teams to achieve optimal customer outcomes and enhance their experience with Tyro.
- Maintain accurate customer insights and activity within Salesforce, utilizing data to inform conversations and identify opportunities.
- Apply a commercial mindset to all interactions, seeking ways to increase customer value and foster long-term partnerships.
Requirements
- Experience in Account Management, Relationship Management, or a customer-facing B2B commercial role.
- Experience within healthcare, banking, payments, or fintech, with an understanding of building long-term customer relationships.
- Confidence in engaging with a broad range of stakeholders and navigating commercial conversations.
- A proactive and curious approach to uncovering opportunities.
- Strong organizational skills.
- Experience using CRM platforms (Salesforce) and Atlassian tools, including Jira and Confluence.
- Excellent communication skills.
- Ability to balance customer advocacy with commercial outcomes.
- A collaborative mindset, resilience, and genuine motivation to help customers succeed.
Skills
- Account Management
- Relationship Management
- B2B Commercial Acumen
- Healthcare Industry Knowledge
- Banking Industry Knowledge
- Payments Industry Knowledge
- Fintech Industry Knowledge
- Stakeholder Engagement
- Commercial Negotiation
- Salesforce
- Jira
- Confluence
- Communication Skills
- Organizational Skills
Location
- Melbourne
- Sydney
Work Type
- Hybrid (3 days in office)
- Full-time
Benefits
- Learning and career development opportunities
- 18 weeks paid primary carers leave
- 12 weeks paid secondary carers leave
- Annual team-based volunteer day
- Birthday Leave
- Power Up Day (Additional day of leave)
- Weekly team social events, snacks, craft beer and wine, ping pong and video games
- Mental health and wellness initiatives
- Novated leasing
About the Company
- Tyro provides integrated payments, banking, and lending solutions to Australian businesses.
- With over 21 years of experience, Tyro combines people, technology, and partners to deliver simplified payments and seamless business banking.
- Tyro powers over 76,000 merchants and works with almost 800 partners across hospitality, retail, services, and health sectors.
- Tyro is committed to the success of its people, fostering a collaborative, fast-paced, and innovative environment.
- Tyro offers opportunities for career growth and the chance to make a significant impact.
- Tyro Health is focused on simplifying payments for healthcare providers to enable better care delivery.
Equal Opportunity
- Tyro is committed to a diverse, inclusive workplace where everyone thrives.
- We welcome applicants of all backgrounds and are an equal opportunity employer.
- If you need accommodations or adjustments at any stage of the recruitment process, simply inform our Talent team during your conversation with them.