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About the Role

Service/Repair Technician 1 is an entry-level position requiring fundamental mechanical and/or electrical aptitude with some troubleshooting experience. The role is responsible for providing on-site support to customers, including installation and service of commercial food equipment, with a routine work schedule that includes on-call, after-hours, holiday, and weekend support.

Responsibilities

• Installs basic mechanical commercial food equipment and assists in more advanced installs.
• Maintains, diagnoses, and repairs basic mechanical commercial food equipment for customers.
• Completes and documents preventative maintenance on basic mechanical commercial food equipment.
• Implements and supports standard operating procedures outlined in Hobart Service safety manuals and programs.
• Supports branch and organization financial objectives by providing a quality customer experience.
• Maintains current organization, industry, and equipment knowledge.
• Responsible for assigned company assets including vehicle, tools, and inventory.
• Follows the company's safe driving and other applicable policies.

Requirements

• High school diploma or GED.
• 0-2 years of electrical/mechanical experience.
• Ability to read and interpret standard service manuals and mechanical diagrams.
• Understanding of basic math (addition, subtraction, multiplication, division, calculations of percentages, measurement conversions).
• Basic knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
• Ability to read and understand safety guidelines of the business.
• Performs periodic visual safety inspections of vehicle and equipment, reports vehicle and tool defects and takes them out of service until repairs are made or items replaced.
• Demonstrates a comprehensive knowledge of company products and services.
• Completes required safety training.
• Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.
• Demonstrated ability to communicate orally with individuals from within and outside the organization.
• Demonstrates crisis/conflict resolution skills.
• Ability to self-motivate and take direction from senior technicians and management.
• Thrives in multi-tasking environment and can adjust priorities quickly.
• Lift up to 75 lbs with or without assistance.
• Climb up to 10 ft with an A-frame ladder.
• Occasional roof access may be necessary through extension ladders or fixed ladders greater than 20 feet.
• Extensive walking 3-5 miles / day.
• Extensive driving 5-6 hours/day.
• Kneel, squat, bend, push/pull.
• Move in different positions to accomplish tasks in various environments including tight and confined spaces.
• Operate motor vehicles or heavy equipment.
• Operate machinery and/or power tools.

Skills

• Mechanical Aptitude
• Customer Service
• Problem Solving
• Safety at Work
• Technical and Analytical Skills
• Quality
• Quantity
• Attendance/Punctuality
• Dependability
• Teamwork
• Safety
• Time Management
• Communication Skills

Location

• Troy, Ohio

Work Type

• On-site
• Full-time

Experience Level

• Entry level
• 0-2 years

Education Level

• High school diploma or GED
• Associates Degree or Vocational Certificate is preferred

Salary/Compensations

• 26.80 - 36.20 USD Hourly

About the Company

• ITW Food Equipment Group LLC designs and manufactures commercial food equipment for food service and retail customers through its subsidiaries.
• The company’s products include ware washing equipment; cooking equipment, including ovens, ranges, and broilers; refrigeration equipment, including refrigerators, freezers, and prep tables; food processing equipment, including slicers, mixers, and scales; and kitchen exhaust, ventilation, and pollution control systems.
• ITW FEG has the largest service network in this industry to support our global customers, with highly specialized technicians and best-in-class supply chain procedures.
• The company was incorporated in 2001 and is based in Troy, Ohio.
• ITW Food Equipment Group LLC is an Illinois Tool Works Inc. subsidiary.

Equal Opportunity

• ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
• As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
• All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.