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About the Role

Deliver a 24/7 nationwide counselling and support service for Australians experiencing mental health challenges. Provide phone and webchat support to community members seeking help for emotional distress, anxiety, depression, and other mental health concerns. This role offers the chance to make a genuine difference by supporting people during vulnerable moments, requiring compassionate and resilient individuals comfortable with overnight shifts.

Responsibilities

Provide phone and webchat support to community members experiencing emotional distress, anxiety, depression, and other mental health concerns.
Support individuals experiencing challenging life circumstances.
Support high volumes of calls and webchats discussing complex mental health concerns.

Requirements

Empathetic, calm, patient, flexible, resilient, and genuinely motivated to support people.
Strong communication and active listening skills.
Confidence using technology and managing multiple systems simultaneously.
Excellent time management and administration skills.
Resilience and the ability to support high volumes of calls and webchats.
Experience working in office-based, corporate, customer service, or contact centre environments.
A collaborative approach and commitment to ongoing learning and professional development.
A private, quiet workspace suitable for confidential conversations.
A reliable and stable internet connection.
Strong computer and IT skills, including the ability to navigate multiple systems while supporting callers in real time.

Skills

Mental health support
Active listening
Time management
Administration
Technology navigation
Computer skills
IT skills

Location

Remote (Australia-wide)

Work Type

Permanent Part-Time
Overnight shifts
Remote

Experience Level

Experience working in office-based, corporate, customer service, or contact centre environments.
Candidates currently completing their first or second year of a bachelor’s degree in counselling, psychology, social work, social science, or welfare studies are encouraged to apply.
Formal qualifications are not essential; however, applicants must demonstrate relevant experience.

Education Level

Diploma of Counselling
Diploma of Mental Health
Diploma of Psychology
Diploma of Youth Work or Youth Justice
Endorsed Enrolled Nurse qualification
Paramedical Science
Bachelor's degree in counselling, psychology, social work, social science, or welfare studies (first or second year)

Salary/Compensations

Salaries underpinned by the Health Professionals Award

Benefits

Comprehensive induction and training program
Clinical supervision & leadership support
Maxxia cashback
Flare discounts
Health Insurance & General insurance discounts (home, car, pet, travel)
Annual salary & performance review framework

About the Company

Australian Unity is proud to partner with Beyond Blue to deliver a 24/7 nationwide counselling and support service for Australians experiencing mental health challenges.

Equal Opportunity

Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people.