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About the Role

Infinitus is seeking a strategic and highly organized Vendor and Resource Manager to optimize external partnerships and internal talent allocation. This role involves managing external vendors and ensuring efficient internal resource forecasting, allocation, and utilization. The ideal candidate is a strong negotiator and analytical thinker capable of balancing capacity demands, controlling costs, and driving project success through effective workforce and supplier planning.

Responsibilities

Identify, evaluate, and onboard third-party vendors, contractors, and suppliers.
Lead negotiations for contracts, pricing, terms of service, and Service Level Agreements (SLAs).
Establish and track key performance indicators (KPIs) to measure vendor performance.
Act as the primary point of contact for external partners, managing escalations and resolving disputes.
Ensure vendor compliance with healthcare regulations, including HIPAA and data security standards.
Support customer launches and ramp-ups by aligning vendor resource plans with training and quality expectations.
Collaborate with leadership to translate forecasts into actionable cross-skilling and support plans.
Ensure staffing aligns to forecast short-term and long-term resource needs.
Assign internal personnel and external contractors to projects based on availability, skill sets, and strategic priority.
Monitor and report on resource utilization rates, identifying bottlenecks and recommending adjustments.
Partner with HR and Talent Acquisition to identify skill gaps and advise on the optimal mix of full-time hires versus external contractors.

Requirements

Bachelor’s degree in Business Administration, Healthcare Management, or a related field.
5+ years of progressive experience in vendor management, resource management, workforce planning, ideally in a Patient Access Hub or similar environment.
Proven track record of managing high-value contracts and optimizing resource allocation across multiple, concurrent projects.
Strong ability to negotiate favorable contract terms and navigate difficult conversations.
Highly data-driven with the ability to analyze capacity models, utilization reports, and financial data.
Excellent interpersonal skills with the ability to build consensus across cross-functional teams and executive leadership.
Proactive in identifying resource bottlenecks or vendor performance issues and swift in implementing corrective actions.
Proficiency with standard PM tools (e.g., Smartsheet, Jira, Workday, SAP, Asana) and Google Office or Microsoft Office tools.

Skills

Vendor Management
Resource Management
Workforce Planning
Contract Negotiation
Performance Monitoring
Relationship Management
Risk & Compliance
Capacity Planning
Allocation & Scheduling
Utilization Tracking
Workforce Strategy
Negotiation & Persuasion
Analytical Thinking
Communication
Problem-Solving
Technical Proficiency

Location

SF office Mon/Tues/Thurs

Work Type

Hybrid

Experience Level

5+ years

Education Level

Bachelor's degree

Benefits

Competitive salary
equity
401(k)
Wellness stipend
great benefits (medical, dental, vision)
Generous PTO & parental leave
Bi-annual offsites
collaborative, mission-driven culture

About the Company

Infinitus is AI communications in service of patients.
Healthcare is inherently complex and siloed. We’re pioneering agentic communications to connect the entire system — any stakeholder, any channel, inbound and out.
Our system combines industry-leading safety guardrails with the largest dynamic knowledge graph built on millions of real-world interactions.
44% of the healthcare Fortune 50 trusts Infinitus to turn fragmented touchpoints into seamless care for better patient outcomes.
Our mission is simple: create time for healthcare by making access, adherence, and affordability easier than ever.
We’ve automated over 7 million calls and 100M+ minutes of conversation — saving millions of hours for patients and providers.
Backed by over $100M from top investors including Google Ventures, Kleiner Perkins, Andreessen Horowitz, and Coatue, we’re a team that challenges the status quo and moves fast at the intersection of AI and healthcare.
Infinitus was recently named to Fast Company's World's Most Innovative Companies and Business Insider’s top startups in healthcare.

Equal Opportunity

Infinitus Systems is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.
Infinitus Systems believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.