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About the Role

Optus is seeking enthusiastic, customer-focused Retail Service Consultants to join their Mt Druitt team. This role involves delivering exceptional customer experiences, understanding customer needs, and providing personalized solutions. If you enjoy helping people, learning about technology, and thrive in a supportive team, this is a great opportunity to start or advance your retail career.

Responsibilities

• Deliver standout customer experiences with optimism, curiosity, and genuine care.
• Build strong product knowledge across mobile, broadband, and tech solutions.
• Understand customer needs by listening with empathy and providing personalized solutions.
• Support customers with general questions to complex challenges using calm communication and effective de-escalation.
• Collaborate with the team to create a welcoming, customer-first environment.
• Support store operations during high activity periods and ensure smooth day-to-day operations.

Requirements

• Understand customer needs and offer genuine support.
• Help customers understand technology by breaking down complex information.
• Listen with empathy and integrity to provide practical solutions.
• Remain steady during difficult situations and work towards positive outcomes.
• Collaborate naturally and build meaningful connections within the team.

Skills

• Customer service
• Product knowledge
• Communication
• Empathy
• Problem-solving
• Adaptability
• Teamwork

Location

• Mt Druitt

Work Type

• Part-Time
• Full-Time

Benefits

• Competitive remuneration
• Exclusive discounts on Optus products (25% off)
• Unique shopping discounts with retail and corporate partners
• Access to people-led networks and diversity initiatives
• Free access to 24/7 counselling and support services
• Paid parental leave (up to 14 weeks for primary caregiver)

About the Company

• Optus is one of Australia’s leading telecommunications providers.
• Optus connects more than 11 million customers daily across mobile, broadband, and digital experiences.
• Optus values collaboration, accountability, integrity, and teamwork.
• Optus is committed to diversity, inclusion, and belonging.

Equal Opportunity

• Optus is committed to ensuring equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander.
• Optus aims to make the recruitment process inclusive and offers adjustments or accessibility support upon request.