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About the Role

The Ministry of Digital Development and Information (MDDI) drives Singapore's digital development and is responsible for effective public communications and the Government's information and public communication policies. This role involves building and improving AI-enabled products and platforms to support government communications and services, focusing on applying data science, NLP, and generative AI to enhance product quality and effectiveness.

Responsibilities

Work with policy and communications officers, product owners, engineers, domain experts and subject-matter specialists to understand user needs and translate them into clear analytical and machine-learning problems.
Develop and maintain robust evaluation frameworks and datasets for natural language, generative AI and other machine-learning use cases.
Design and conduct experiments to assess and improve model quality, accuracy, consistency, reliability, latency and cost.
Explore and evaluate appropriate models, techniques and emerging technologies, recommending solutions based on evidence, user needs and operational considerations.
Perform systematic error analysis, identify performance gaps across use cases and user segments, and prioritise improvements with the team.
Establish suitable automated and human-evaluation approaches, recognising the limitations and risks of individual metrics and AI-assisted evaluation.
Partner with engineers to integrate validated improvements, define quality checks and monitor performance in production.
Ensure that data, experiments and model decisions are reproducible, well documented and aligned with responsible AI, privacy and security requirements.
Communicate findings, trade-offs and recommendations clearly to technical and non-technical stakeholders across MDDI and the wider public service.

Requirements

A degree in Computer Science, Data Science, Statistics, Artificial Intelligence, Computational Linguistics or a related quantitative discipline, or equivalent practical experience.
Demonstrated experience using data science or machine learning to solve real-world problems, preferably involving natural language processing, generative AI, search or information retrieval.
Strong programming skills in Python and working knowledge of SQL, data processing, version control and software-development practices.
Sound understanding of statistics, experimental design, evaluation methodology, sampling, error analysis and model validation.
Experience working with unstructured text or other complex data types, and evaluating machine-learning or generative AI systems beyond a single aggregate metric.
Familiarity with modern NLP and AI concepts such as embeddings, language models, prompt design and model evaluation.
Ability to write maintainable code and work with engineers to bring data-science solutions into production.
Strong analytical, problem-solving and communication skills, with the ability to explain technical findings and trade-offs clearly to diverse audiences.
A proactive and collaborative mindset, willingness to learn, and motivation to improve public services and communications through technology.
Experience with multilingual NLP, translation quality evaluation, or working with linguists and language reviewers.
Knowledge of Chinese, Malay or Tamil, or familiarity with Singapore's multilingual communications landscape.
Experience with cloud-based AI services, vector search, MLOps, production monitoring or responsible AI practices.
Experience developing AI-enabled products in government, communications, regulated or other high-assurance environments.
An understanding of Singapore's public communications landscape and the needs of public-sector stakeholders.

Skills

Data Science
Machine Learning
Natural Language Processing (NLP)
Generative AI
Python
SQL
Data Processing
Version Control
Software Development Practices
Statistics
Experimental Design
Evaluation Methodology
Sampling
Error Analysis
Model Validation
Unstructured Text Data
Embeddings
Language Models
Prompt Design
Model Evaluation
Multilingual NLP
Translation Quality Evaluation
Cloud-based AI Services
Vector Search
MLOps
Production Monitoring
Responsible AI Practices

Location

Singapore

Work Type

Fixed Term Contract
1 year

Experience Level

Commensurate with experience

Education Level

Degree in Computer Science, Data Science, Statistics, Artificial Intelligence, Computational Linguistics or a related quantitative discipline, or equivalent practical experience.

Salary/Compensations

Market competitive salary and variable performance bonus aligned to your skills, impact, and contribution.

Benefits

Outpatient medical
Specialist medical coverage
Generous customisable flexi benefits, or flexi allowance
Life and health insurance
Special occasions “red packet” and CNY goodies
Support for your physical, mental, and overall well-being through year-round initiatives.
Learning programmes
Certification support
Dedicated staff development budget
Structured career pathways
Competency Framework
Flexible Work Arrangement: Staff may choose to work flexi-place, flexi-time, and flexi-load based on existing framework

About the Company

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia.
Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.
We believe in positively impacting the lives of people around us and the environment we live in through the use of technology.
We are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.
We are searching for our next team members to join our growing team.
If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Equal Opportunity

Activate Interactive Singapore is an equal opportunity employer.
Employment decisions will be based on merit, qualifications and abilities.
Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.