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About the Role
Join the Retail Excellence team as a Retail Coach mentoring businesses across New South Wales. Partner with Boutique Leaders and Client Advisors to train on premium in-store experiences and clientelling, ensuring sales and service standards are upheld while developing Tiffany Brand Ambassadors.
Responsibilities
- Support leadership teams in coaching Client Advisors through sales floor observation and feedback.
- Coach performance by identifying store opportunities using observations, sales dashboards, and NPS scores.
- Partner with leadership and HR to review store and individual KPI performance.
- Deliver training programs on client services, sales techniques, product knowledge, and new starter onboarding.
- Assess and review the impact of training to ensure concepts are embedded.
Requirements
- Strong facilitation, communication, and interpersonal skills.
- Ability to interact with all levels of employees.
- Exhibits strong self-awareness.
- Empowers team and holds self and others accountable.
- Instills confidence and capacity to succeed.
- Fosters a learning environment and mindset.
- Embraces challenges and encourages others to do so.
- Willingness to work evenings, weekends, and travel as needed.
Skills
- Facilitation
- Communication
- Interpersonal skills
- Coaching
- Performance management
- Training delivery
- Sales techniques
Location
- New South Wales, Australia
Work Type
- Full-time
- Monday to Friday
Experience Level
- Senior leadership experience in results-driven, premium customer service businesses
- Training and development experience
Education Level
- Graduate gemologist degree preferred
- Gemological Association of Australia (GAA) or GIA course work preferred
Benefits
- Employee merchandise benefits and milestone gifts
- High performing, caring, fun and dynamic team
- Career opportunities within LVMH
- Training and individual up-skilling opportunities
- Mentoring from experienced management
- Global networking and cross-collaboration opportunities
- Wellbeing and Charitable Giving/Volunteering Program
- Vibrant, positive, innovative and collaborative team culture
About the Company
- Tiffany & Co. is a world-renowned luxury jewelry brand known for elegance, innovative design, and fine craftsmanship.
- With a 185-year legacy, the company focuses on exquisite designs and romantic ideals.
- Part of the LVMH group.