Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As a Rooms Division Manager, you will play a pivotal role in delivering our signature guest experience while managing the daily operations of the Front Office. We are looking for someone who excels in people management and goes above and beyond to surprise and delight guests.

Responsibilities

• Lead the daily operations of the Front Office, ensuring seamless guest experiences and efficient team performance.
• Oversee hotel operations in the absence of the General Manager.
• Drive a strong service culture by coaching the team on the hotel’s service values and ensuring consistent delivery of exceptional guest service.
• Coordinate staffing across departments to ensure coverage aligns with operational needs and financial targets.
• Maintain high visibility in the lobby, especially during VIP and group arrivals, ensuring all preparations are executed flawlessly.
• Maximise occupancy and average room rate through strategic planning and collaboration with key stakeholders.
• Monitor and control departmental expenses including consumables, printing, uniforms, and energy usage, in line with budget guidelines.
• Cultivate a proactive sales culture, encouraging up-selling and on-selling techniques to boost revenue.
• Prepare monthly reports and manage financial controls in conjunction with the General Manager and Financial Controller.
• Recruit, train, and develop Front Office staff, conducting performance reviews and fostering career growth.
• Promote a positive team environment through regular communication, structured training, and recognition of achievements.
• Ensure compliance with WH&S standards, company policies, and grooming guidelines to maintain a safe and professional workplace.

Requirements

• 1+ years of experience as a RDM or Front Office Manager, ideally within a fast-paced hotel or similar property.
• Strong understanding of occupancy and yield management strategies, with a track record of maximising average room rate and revenue.
• Exceptional communication and interpersonal skills, with the ability to lead, motivate and develop high-performing teams.
• Demonstrated ability to manage departmental budgets, control costs, and monitor financial performance.
• Experience in managing guest feedback channels, resolving complaints, and driving continuous service improvement.
• Skilled in workforce planning, rostering, and ensuring cost-effective staffing aligned with operational needs.
• Daymaker ethos — no one’s too big for the small things.
• Inclusive leader — values diverse perspectives; builds belonging.
• Hands-on and non-hierarchical — leads from the front.
• Growth mindset — learns, shares, and levels up others.

Experience Level

• 1+ years of experience

Benefits

• Elevate Perks from your first day.
• 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel & entertainment network.
• Paid parental leave; community & volunteering opportunities.

About the Company

• EVT is one of Australasia’s market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel.
• In a world of cookie cutter experiences, here at EVT believe in changing the game.
• Proudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort-style hotels.
• EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year round alpine resort, Thredbo.
• Our ventures include a ~$2.3B property portfolio and hotel management.

Equal Opportunity

• We welcome applicants from all backgrounds