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About the Role

The Case Manager provides essential case management support services to residents in permanent supportive housing, focusing on individuals and families who have experienced homelessness. This role is crucial for connecting residents with resources, providing crisis intervention, and fostering community building to ensure housing retention and empower residents.

Responsibilities

• Provide housing/program retention services
• Provide case management services with a 1:25 case ratio
• Create and track service plans
• Assist with activities for community building and empowerment
• Provide services using harm reduction principles
• Conduct intakes and ensure that appropriate follow-up and/or referrals are complete and documented
• Provide ongoing creative outreach and engagement for supportive counseling, referral, and involvement in building and community events
• Provide crisis intervention, conflict resolution and de-escalation services
• Assist residents in preparation for unit inspections and/or annual re-certifications
• Participate in team meetings, staff meetings, department meetings and organizational work groups
• Accompany residents to community-based appointments
• Assist the Resident Services Team Lead with the development and facilitation of groups and community-building activities as needed
• Provide back-up coverage for other Resident Services staff
• Other duties as assigned

Requirements

• High School diploma or GED required
• Two years of experience in the provision of social services or equivalent experience
• Demonstrated ability to work with homeless or formerly homeless individuals and those struggling with substance use and mental health issues and disabilities
• Ability to provide effective services to diverse populations
• Ability to work collaboratively with referring providers in San Francisco
• Experience in crisis intervention, conflict resolution, and counseling
• Experience in organizing groups, group facilitation and group development
• Demonstrated commitment to help break the cycle of homelessness and poverty, and to empower formerly homeless people by involving them in all aspects of HomeRise
• Strong commitment to doing social justice advocacy
• Administrative and computer skills (MS Word, Excel)
• Valid phone number required

Skills

• Harm reduction practices
• Housing First model
• Crisis intervention
• Conflict resolution
• De-escalation services
• Community organizing
• Group facilitation
• MS Word
• Excel

Location

• 410 China Basin St, San Francisco, CA 94158

Work Type

• Full-Time
• Onsite

Experience Level

• Two years of experience in the provision of social services or equivalent experience

Education Level

• High School diploma or GED

Salary/Compensations

• $31.97 per hour

Benefits

• 100% employer-paid employee healthcare options (Kaiser or Sutter)
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• FSA childcare benefits
• Medical benefits
• Commuter benefits
• 403(b) retirement investment opportunity with employer match
• Employee Assistance Program
• Paid on-the-job training
• Career advancement within a growing organization
• Professional development opportunities
• Annual Education Benefit with paid time off
• PTO (2 weeks accrued for the first 12 months and 3 weeks accrual from 13-36 months of continuous service)
• 14 paid holidays with one floating day for your birthday
• Sick time accrual
• Employee Referral Program
• HERO Award recognizing outstanding performance
• Sabbatical leave after 5 years of service
• 45-minute paid lunch period per shift

About the Company

• HomeRise believes that home has the power to stabilize a person’s life.
• We provide people experiencing homelessness with a place to call home combined with support services, like mental health services and job training.
• We organize our residents and supporters to advocate for local and state policies, like affordable housing, to help people still on the streets or at risk of homelessness.
• Together, we are building a new future for our neighborhoods and the city we love.

Equal Opportunity

• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
• HomeRise is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breast feeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws.
• HomeRise hiring policies require a background check for all applicants working directly with at-risk populations.