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About the Role

Join the Mediation Team within the NSW Small Business Commission to support the delivery of alternative dispute resolution services to business customers and property professionals. This position will support and empower customers with competing interests to resolve issues and disputes utilising nationally accredited frameworks and standards of principled negotiation to ensure achievement of service delivery outcomes.

Responsibilities

Help customers with competing interests make their best possible decisions and pursue their best possible commercial outcomes
Independently manage your own portfolio of matters and accounts
Schedule mediation sessions at a time and place that works for the parties and the appointed mediator
Assist parties to explore their common interests and determine goals
Promote best practice dispute resolution methods
Support open communication, improved understanding, and options for compromise
Maintain neutrality whilst showing empathy to parties with competing interests
Support continuous improvement and a culture of collaboration

Requirements

Demonstrated experience working with people in dispute, conflict, or crisis
Confidence with verbal and written customer communication
Experience in litigation, financial complaints, business support services or alternative dispute resolution processes
Enthusiasm about continuous improvement and innovation
Submit an up-to-date CV (maximum 5 pages)
Submit a brief cover letter (maximum 2 pages)
Combine your CV and cover letter into a single document
Ensure your application clearly outlines how your skills and experience align with the requirements of the role

Skills

Nationally accredited frameworks
Principled negotiation
Mediation
Dispute resolution
Verbal communication
Written communication

Location

Parramatta
Sydney
Gosford
Newcastle

Work Type

Hybrid
Ongoing
Permanent

Experience Level

Clerk Grade 5/6

Salary/Compensations

$102,936 base plus superannuation

Benefits

Support work-life balance
Training and support to become a nationally accredited mediator
Opportunity to work independently within practice standards

About the Company

The NSW Small Business Commission is an independent statutory office of the NSW Government and includes a neutral and impartial dispute resolution service.
We also provide strategic advice and advocacy to small businesses across NSW.
Our role includes: encouraging government agencies and larger businesses to enter productive working relationships with small businesses, facilitating and encouraging the fair treatment of small businesses, promoting a better operating environment in which small businesses can flourish.
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.
We are focused on delivering excellent customer service, digital transformation, and regulatory reform.
Come join us and influence the future of our great state.

Equal Opportunity

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
We provide adjustments to the recruitment process for candidates, including individuals with disability.