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About the Role

We are looking for an IT Support / Operations Engineer to join Baseten as we continue to scale our IT team. In this role, you will play a critical part in bringing our technical support entirely in-house to provide a seamless, high-touch experience for all Baseten employees. This position is ideal for a hands-on problem solver who enjoys a mix of hardware and software troubleshooting, user lifecycle management, and maintaining the physical IT infrastructure of a modern office. While you will focus heavily on elevating our internal support standards, you will also assist with systems administration and workflow automation as our company evolves.

Responsibilities

Serve as the escalation point for day-to-day technical support, diagnosing and resolving hardware and software issues across our Mac and Windows fleet
Manage user lifecycle administration including provisioning, deprovisioning, and access management across all systems and services
Own the IT onboarding experience for new employees — from laptop setup and account configuration to a smooth first-day experience
Maintain and continuously improve office IT infrastructure to ensure a reliable, high-performing environment for all employees
Build and maintain a knowledge base of self-serve resources to reduce ticket volume and empower users
Manage IT asset procurement, inventory tracking, and vendor relationships
Support new office buildouts and contribute to broader workplace IT planning as we scale
Identify opportunities to automate workflows and eliminate inefficiencies across IT operations
Adapt to the evolving needs of a fast-growing company, taking on new challenges as they arise
Systems administration, including managing admin-level access, configuring user permissions, and performing routine maintenance across cloud-based services.

Requirements

4+ years of experience in IT support and administration, ideally in a high-growth or fast-paced environment
Strong working knowledge of Google Workspace, MDM platforms (e.g. Kandji), IdM/SSO solutions (e.g. Okta), and video conferencing tools
Proven experience administering macOS at scale, with solid working knowledge of Windows environments
Hands-on experience with automation tools and a track record of streamlining IT processes and workflows
Excellent communication skills with a genuine passion for delivering great support experiences
Strong organizational skills with the ability to manage multiple priorities in a fast-paced, ambiguous environment

Location

NYC
San Francisco

Work Type

Hybrid

Experience Level

4+ years of experience

Benefits

Competitive compensation, including meaningful equity.
100% coverage of medical, dental, and vision insurance for employee and dependents
Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
Paid parental leave
Fertility and family-building stipend through Carrot
Company-facilitated 401(k)
Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.

About the Company

Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products.

Equal Opportunity

At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).