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About the Role

Responsible for leading the reservation team, ensuring compliance with Four Seasons standards, and maximizing business opportunities through managing room inventories, overbooking, and upsell strategies. This role also involves managing relationships with Online Travel Agencies (OTAs).

Responsibilities

• Maintain a harmonious and professional relationship with the team, co-workers, and all departments.
• Conduct standards testing, including call observations.
• Conduct follow-up training sessions and provide timely feedback to staff.
• Develop and mentor reservation staff for future advancement.
• Work quickly in a high-pressure environment and handle stress effectively.
• Supervise the day-to-day duties of the reservation team and provide assistance as needed.
• Hold monthly department meetings with the reservation team to ensure communication and address issues.
• Participate in and develop staff training programs and development plans to minimize turnover and maintain high morale, with emphasis on individuals qualifying for future advancement.
• Supervise, train, and motivate department staff to thoroughly understand all duties and responsibilities.
• Meet with the Director weekly to communicate all activities and report concerns.
• Actively network within the community to attract potential candidates for recruitment.
• Prepare reviews and development plans, and take appropriate personnel actions (hire, commend, discipline, evaluate) with the reservation team as required.
• Assist in other areas of the department as needed.

Requirements

• Proficient in Word, Excel, and PowerPoint.
• Working technical knowledge of generally accepted sales principles.
• Knowledge of and ability to operate computer equipment.
• Excellent Excel and computer skills.
• Opera, Golden Sales, and catering systems knowledge is ideal and greatly valued.
• Must possess legal work authorization for Japan.
• Fluent in English and Japanese business communication.

Skills

• Excellent communication skills.
• Great understanding of Self-Esteem and Self-Actualization of Team.
• Ability to handle stress.

Location

• Tokyo, Japan

Work Type

• Full-time

Experience Level

• Not specified

Education Level

• Not specified

Salary/Compensations

• Competitive Salary

Benefits

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resorts
• 50% F&B outlet discount for other Four Seasons Hotels in Japan
• Complimentary Employee Meals
• Social insurance
• Defined contribution benefit
• Yearly health checks up

About the Company

• Four Seasons is powered by its people, a collective of individuals striving for improvement and mutual respect.
• Team members create amazing experiences for guests, residents, and partners through a commitment to luxury with genuine heart.
• The company believes in recognizing familiar faces, welcoming new ones, and treating everyone with respect.
• Four Seasons' purpose is to create lasting impressions through genuine connections with people and the world.
• The Four Seasons Hotel Tokyo at Marunouchi is a 57-key intimate urban retreat located near Tokyo Station, offering a boutique experience.
• The hotel is situated in a vibrant area, close to galleries, boutiques in Ginza, sushi bars, speakeasies, izakayas, and local cafes.
• The hotel features Maison Marunouchi, an elevated Parisian bistro, and Sézanne, a Michelin-starred fine French dining restaurant regionally inspired.

Equal Opportunity

• Not specified