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About the Role

The Global Consumption & Delivery Acceleration team is looking for a FastTrack Full Stack Engineer to help accelerate customer deployment, adoption, consumption, and value realization across the Microsoft AI Business Solutions portfolio. You will work directly with customers, partners, engineering, and field teams to remove adoption barriers, drive successful onboarding outcomes, and help customers progress from initial deployment to secure AI transformation. Unlike traditional workload-specific roles, Full Stack Engineers bring breadth across multiple Microsoft technologies and demonstrate the agility to guide customers through interconnected deployment scenarios spanning Microsoft 365, Security, Copilot, Agents, Identity, and Data Protection. A depth of specialism, level 400, in either Security or Copilot workloads is expected.

Responsibilities

Guide customers through onboarding, deployment, adoption, and optimization of Microsoft cloud solutions focused on accelerating business value and consumption outcomes.
Deliver consultative technical guidance across multiple Microsoft solution areas while helping customers navigate dependencies between workloads.
Drive customer success by identifying and removing deployment blockers, mitigating risks, and accelerating time-to-value.
Partner closely with FastTrack Architects, Customer Success teams, Engineering, Product Groups, and Partners to achieve customer outcomes.
Enable customers to adopt secure AI experiences by connecting identity, security, compliance, endpoint, productivity, and agent-based solutions into cohesive deployment strategies.
Contribute to scalable delivery by sharing best practices, improving playbooks, creating reusable guidance, and driving operational excellence.
Act as a customer advocate by bringing field insights and feedback into engineering and product improvement discussions.

Requirements

Technical professionals who enjoy solving complex customer challenges across multiple technologies rather than specializing in a single workload.
Individuals who demonstrate curiosity, adaptability, and a growth mindset in a rapidly evolving AI-first technology landscape.
Experience helping customers deploy, adopt, or optimize Microsoft cloud technologies and realizing measurable business outcomes.
Strong collaboration skills with the ability to influence across diverse stakeholders and virtual teams.
Effective communication skills capable of translating technical concepts into customer business value.
Passion for continuous learning and building expertise across Microsoft 365, Security, Endpoint Management, Copilot, Agents, Identity, Data Security, and related technologies.
Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Engineering or related field AND 4+ years of technical consulting, information technology (IT) administration, support, project management, customer success management, IT customer-facing experience OR equivalent experience.
Business proficiency in Japanese is required.
Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Engineering or related field AND 8+ years of technical consulting, information technology (IT) administration, technical program/product management, support, project management, customer success management, IT customer-facing experience OR equivalent experience.
3+ years experience with managing projects in relevant technologies (e.g., cloud, infrastructure, Microsoft platform).
4+ years of project management experience.
2+ years of relationship management or customer success experience.
3+ years of IT related customer-facing experience.
Business level of English is preferred.

Skills

Microsoft AI
Security
Endpoint Management
Productivity
Microsoft 365
Copilot
Agents
Identity
Data Protection
Cloud
Infrastructure

Experience Level

4+ years of technical consulting, information technology (IT) administration, support, project management, customer success management, IT customer-facing experience OR equivalent experience
8+ years of technical consulting, information technology (IT) administration, technical program/product management, support, project management, customer success management, IT customer-facing experience OR equivalent experience
3+ years experience with managing projects in relevant technologies
4+ years of project management experience
2+ years of relationship management or customer success experience
3+ years of IT related customer-facing experience

Education Level

Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Engineering or related field

About the Company

Microsofts mission is to empower every person and every organization on the planet to achieve more.
As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals.
Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Equal Opportunity

Microsoft is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.