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About the Role

The Beauty Lead will provide a personalized shopping experience to customers by selling beauty products, leveraging product knowledge and the Connect, Inspire, Engage service model. The role prioritizes driving sales and customer service while incorporating elements for consistent general operations.

Responsibilities

• Proactively engage customers to determine needs and assist with purchasing decisions by sharing product knowledge.
• Suggest product applications, techniques, and complementary items.
• Meet and exceed performance, productivity, and sales goals.
• Drive customer loyalty through excellent service and promotion of loyalty programs, gift cards, and credit programs.
• Resolve customer concerns by providing professional solutions and next steps.
• Process sales, returns, exchanges, and manage point-of-sale operations.
• Facilitate beauty department promotions and events.
• Replenish products and maintain core stockroom and sales floor standards.
• Create and manage product testers.
• Ensure a clean, organized, and hygienic shopping environment.
• Prepare for inventory processes including cycle counts and RFID scans.
• Assist with pricing, signing, and merchandising.
• Onboard and train associates on beauty procedures and processes.
• Participate in ongoing skills development through company and vendor training.

Requirements

• Strong communication and relationship building skills.
• Prioritizes Customers, Takes Accountability, Thinks Critically, Produces Results, Drives Improvement and Works Collaboratively.

Work Type

• Full-time

Salary/Compensations

• USD $17.50/Hr - USD $21.88/Hr

Benefits

• Medical/dental/vision insurance
• Term life insurance
• Paid vacation/holidays
• 401(k) with Company match
• Associate discount on merchandise
• Additional compensation for designated holiday work

About the Company

• JCPenney is a shopping destination for diverse, working American families, offering a broad portfolio of fashion, apparel, home, beauty, and jewelry.
• The company provides personal services including salon, portrait, and optical.
• JCPenney serves customers through jcp.com and over 650 stores in the U.S. and Puerto Rico.
• In 2022, JCPenney celebrated 120 years as an iconic American brand.