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About the Role

Visa Corporate IT is transforming into an engineering organization focused on customer experience and end-user support. This role is part of the Workplace Technology team, responsible for providing end-users with the best solutions in Email and Messaging technologies, contributing to Visa being the best place to work with state-of-the-art technology.

Responsibilities

• Perform Engineering and 3rd level support, including Architect and Engineer support for Email & Messaging technologies.
• Manage O365, Hybrid deployment, Compliance and Security Policies in Email/Messaging environment.
• Own and provide L3 technical support for tools related to Email / Messaging technology automation.
• Work with the Information Security Office to ensure deployed solutions meet Visa Security Requirements, provide technical assistance for security alert investigations, and maintain system security.
• Provide technical consultancy to operations, engineering team members, and end users for rapid problem resolution.
• Document technical solutions.
• Communicate and liaise with all other Company departments, notifying appropriate parties of issues affecting efficient operations.
• Develop and document creative engineering solutions.
• Interface with customers to gather communication design details.
• Develop automation and self-service mechanisms for secure and efficient data transfer.
• Monitor performance, implement alerting, and proactively resolve errors through automation.
• Perform related duties as needed.
• Available outside office hours for 3rd level support.

Requirements

• 5+ years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.
• Minimum 5 years' work experience in relevant technologies comprising of Microsoft Exchange, Exchange Online, Email gateways, Email security devices and SAAS solutions for Email security.
• Equivalent professionally qualified education and experience such as Associates or bachelor’s degree in computer science or other technology field.
• Microsoft and / or other relevant certifications are highly desirable.
• High level of competence in O365, Microsoft Exchange, Email Security gateways, Email Security appliances and SAAS solutions for Email security.
• Strong understanding of Email flow, High availability, Disaster Management and recovery, and other messaging technologies such as archiving solutions.
• Good knowledge of understanding and implementing Email security policies.
• Strong analytical, interpersonal, facilitation and leadership skills along with effective oral/written communication skills.
• Experience of leading technology deployments on moderately complex cross regional projects, including planning, documentation, and implementation.
• Work closely with cross-functional teams including network engineers, cybersecurity, business users, and external financial institutions.
• Demonstrated ability to meet deadlines and commitments in a multitasking environment with interruptions.
• Experience with network infrastructure and security principles.
• Ability to Multi-task and work with minimum supervision and be self-motivated.
• An enthusiastic positive attitude towards working in a team environment.

Skills

• Exchange Online
• Microsoft Exchange
• Email gateways
• Email Security solutions (Physical & SAAS solutions)
• O365
• Email archiving solutions
• Microsoft Exchange
• Email Security gateways
• Email Security appliances
• SAAS solutions for Email security
• Email flow
• High availability
• Disaster Management and recovery
• Messaging technologies
• Email security policies
• Network infrastructure
• Security principles
• Automation

Location

• Office setting

Work Type

• Full-time
• Hybrid

Experience Level

• 5+ years of relevant work experience
• 2+ years of work experience with an Advanced degree
• 0 years of work experience with a PhD
• 8+ years of relevant work experience
• Minimum 5 years' work experience in relevant technologies

Education Level

• Bachelor’s Degree
• Advanced degree (e.g. Masters, MBA, JD, MD)
• PhD
• Associates or bachelor’s degree in computer science or other technology field

Salary/Compensations

• $131,600.00 to $ 210,300.00 USD per year

Benefits

• Medical
• Dental
• Vision
• 401(k)
• FSA/HSA
• Life Insurance
• Paid Time Off
• Wellness Program

About the Company

• Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories.
• Dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
• At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
• Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Equal Opportunity

• Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status.
• Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.